DUV Field Service Engineer Job at ASML (Icheon)

DUV Field Service Engineer

ASML

Location:
South Korea , Icheon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer executes regular basic, pre-defined maintenance and diagnostic activities under supervision. Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.

Job Responsibility:

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution, ensure problem ownership is clear, ensure follow-up
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations
Execute regular maintenance and implement upgrades and FCO’s

Requirements:

Bachelor's degree or above in an Engineering field or equivalent
Electronics, Mechatronics, Mechanical Engineering, Semiconductor, (Applied) Physics related major
2-5 years in customer support engineering (Semi or other high-tech industry)
Strong troubleshooting and analytical skills
Good communication and interpersonal skills to work in a team and interact with customers
Self-motivated and flexibility
Good team player who is committed to the success of ASML

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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