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Duty Supervisor

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Citizens Advice

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Location:
United Kingdom , Mid Sussex (Haywards Heath area)

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

23200.00 GBP / Year
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Job Description:

Citizens Advice in West Sussex supports volunteers and staff to deliver high‑quality advice for people seeking help with issues such as employment, debt, benefits, housing and immigration. High‑quality advice changes lives, and this role plays a vital part in supporting volunteers as they navigate complex problems.

Job Responsibility:

  • supervise advice sessions in our Mid Sussex offices, including reception
  • support volunteers to provide high‑quality advice across multiple channels
  • allocate resources daily across advice channels
  • leading with our values and embedding Equity, Diversity and Inclusion
  • supervising volunteer advice teams
  • keeping resources and client databases updated
  • overseeing appointments, phones and other channels
  • monitoring advice quality
  • meeting service targets
  • managing outreach sessions and referrals
  • improving service standards
  • ensuring timely and accurate data
  • providing advice or casework when required
  • support staff and volunteers through feedback, supervisions and annual appraisals
  • carry out quality checks
  • assist with recruitment and training
  • run daily briefings
  • deputise for the manager
  • maintain your own development
  • identify team training needs
  • support research and campaigns
  • uphold EDI
  • assist with fundraising
  • maintain admin systems
  • ensure health and safety compliance
  • manage complaints, GDPR and safeguarding matters

Requirements:

  • leading with our values and embedding Equity, Diversity and Inclusion
  • supervising volunteer advice teams
  • keeping resources and client databases updated
  • overseeing appointments, phones and other channels
  • monitoring advice quality
  • meeting service targets
  • managing outreach sessions and referrals
  • improving service standards
  • ensuring timely and accurate data
  • providing advice or casework when required
  • support staff and volunteers through feedback, supervisions and annual appraisals
  • carry out quality checks
  • assist with recruitment and training
  • run daily briefings
  • deputise for the manager
  • maintain your own development
  • identify team training needs
  • support research and campaigns
  • uphold EDI
  • assist with fundraising
  • maintain admin systems
  • ensure health and safety compliance
  • manage complaints, GDPR and safeguarding matters

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 22, 2026

Employment Type:
Parttime
Work Type:
On-site work
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