Duty Security Manager

• Assist in the management of the security contract at the client’s premises
• Assist the site lead with all procedures
• Ensure Assignment Instructions are always adhered to
• Ensure that all Unitrust personnel follow the correct dress code
• Develop relationships onsite with tenants, suppliers & contractors
• To comply with company health and safety procedures
• Ensuring the protection of persons and property
• Oversee the provision of a safe and secure environment
• To record and report all incidents & accidents
• To keep security records and logs up to date
• Admin duties to include assistance with compliance documentation
• To act as incident controller
• To monitor and train staff
• To deal with staff and visitors enquiries and requests
• Initialise call out procedures in the event of a crisis arising
• To comply with applicable environmental, health and safety policies
• Unitrust Staff appraisals, welfare meetings & probations
• Unitrust Staff performance management where required
• Administration of onsite patrol system
• Team mentoring, training & development
• Early identification and mitigation of any threats
• Have an outstanding knowledge of the premises
• Record details of any suspected criminal activity on the premises
• Manage the local environment and visitors
• Liaise with all relevant external departments where applicable
• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable
• take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, internal or external
• courteous, polite, professional, and respectful
• Ensure complete client/tenant/other service provider confidentiality
• Appropriate use of CCTV/access control and any other electronic management system
• Lead with all Security and Emergency procedures on site
• All Assignment Instructions and Risk Assessments are to be reviewed and maintained
• Embrace and deliver the bespoke training requirements
• Completion of rostered duties and all associated tasks
• To complete any other reasonable tasks as instructed by your line manager, the Site Manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
• To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach

• Hold a Security Guarding or Door Supervisor SIA License
• Minimum 2 years in a similar role is essential
• A 5 year-work experience in the security industry and/or within the hospitality sectors is desirable
• Interpersonal skills and confidence are a must
• Exceptional customer service skills
• Reliable, trustworthy, and punctual
• Resilient and calm under pressure with the ability to multi-task
• Self-confidence and an interest in self-development
• Ability to work to instruction and on your own initiative where required
• Computer literate and confident with the use of Microsoft Office programmes
• Demonstrate an awareness of security threats
• Enhanced communication, listening and customer service skills

A 5 year-work experience in the security industry and/or within the hospitality sectors is desirable

• Virtual GP 24/7
• Employee Assistance Programme
• Group Life Assurance
• Workplace Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider
• Progression opportunities