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This is an exciting opportunity for an experienced and capable Duty Shift Manager (DSM) to lead a team of security officers at one of the leading business parks in Europe. The site encompasses 12 office buildings located around a lake and gardens with up to 9, 0000 people and 70 companies working on site. The management ethos is centred around delivering 5-star customer service and the site also hosts regular small scale entertainment and sports events. The park is open to the public all year and has a small number of shops, cafes and bars on site. We are looking for an experienced, flexible and customer focused Duty Shift Manager to lead a motive a small team of security officers in delivering a great visitor experience, underpinned by discreet but solid security, at a challenging but highly rewarding site. In return we can offer a great working environment, a varied and interesting role where few days are the same, and a real opportunity to grow and develop your experience and skillset.
Job Responsibility:
Lead and manage a small team of security officers, overseeing their daily duties on the ground. Team roles include static entry posts, mobile foot patrols, control room CCTV operators, and event security
Manage control room CCTV operators to ensure they are proactively monitoring the park for security concerns, tracking persons/ vehicles of interest, maintaining logbooks, conducting daily checks, processing contractors and deliveries, answering intercoms, issuing keys, monitoring alarms and other tasks in SOPs
Manage foot patrols and static posts to ensure they are conducted as per SOPs, to high standards, with high levels of visibility/ deterrence, and cover the full site while scanning patrol tags and report on radios correctly
Conduct daily morning team briefings and shift inspections to ensure timely attendance and the smart and consistent appearance of the team
Ensure post rotations are conducted efficiently and on time as per agreed schedules and that officers have sufficient rest and welfare breaks
Act as site commander for day-to-day minor issues and queries from security officers or members of the public, while referring more serious or sensitive issues up the chain to Site Security Manager or Deputy Security Manager
Ensure the parks’ culture and ethos of 5-star customer service is incorporated into everything the team does, leading with enthusiasm, positivity and confidence
If on duty out of office hours or at weekends, to act as principal site security commander until such time as management support arrives. When responding to daytime incidents, to manage these to resolution independently if minor, referring up the chain to request management support if more serious
To cover security officer posts as per the schedule at break and other times (CCTV controller, patrols, static posts)
To ensure daily/ weekly/ monthly checks of security and H&S equipment are conducted on time in the approved manner such as intruder alarms, fire alarms, first aid kits, defibs, permits, keys, passes, CCTV logs, maintenance issue logs
To conduct regular team training using training materials, plans and guidance provided by security management team to fully support you in this. To conduct periodic testing of officer knowledge and competence
To deal with minor daily HR and officer performance and welfare issues in order to maintain team morale, cohesion and performance
Produce daily handover notes for oncoming shift, conduct hand over takeover with other shift DSMs, account for team kit and equipment, issue team kit and equipment, compile uniform requests
Requirements:
Confident using email, computers, word, excel
SIA D.S. License and CCTV license
Minimum 1 years’ experience working as a DSM preferred
Minium 5 years security industry experience preferred
Experience with event security or shopping centre security preferred