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Under the supervision of the Head of Duty of Care, this role is responsible for providing guidance on organisational welfare practices (policies, procedures and processes) for programme participants to a wide range of teams globally. The role is responsible for the effective administration and coordination of participant welfare systems across ITV Studios and Media and Entertainment divisions (including commissioned and third-party productions). Additionally, the role may be called upon to help coordinate the company's response to a significant welfare incident (e.g., a participant experiencing self-harm, harm to others, or other escalated mental health concerns).
Job Responsibility:
Advise and support ITV’s Health and Safety Risk Advisors to help ensure the Advisors can effectively deliver welfare risk management advice directly to productions
Collaborate with GRO, the Medical Advisors (Independent Chief Medical Officer and Consultant Clinical Psychologist) and other specialists to ensure that all organisational welfare practices are consistent with the Company’s requirements, laws, industry standards, and best practices
Use the relevant health and reporting systems (SPOT & RMT) to triage and document where support or mitigations are required for low, medium and high-risk productions
Effectively maintain the vetted list of Mental Health Advisors to Productions
Effectively maintain Compass and the Commissioning pages of ITV’s external website to reflect the latest guidance and advice
Support the primary investigator in conducting reviews of significant welfare incidents
Provide non-clinical assistance in crisis management situations where duty of care is a significant concern
Collect relevant data (i.e., metrics) related to participant welfare
Help identify where participant welfare needs to be strengthened and supported by conducting structured risk assessments, audits and evaluations as needed
Evidence of high professional standards by acting within their own area of expertise and referring enquiries to the appropriate service
Communicate clearly and effectively at all levels of the organization, both verbally and in writing
Conduct effective meetings and accurately document minutes
Prepare comprehensive reports for formal Health & Safety and Duty of Care meetings
Ensure appropriate follow-up on incidents, accidents and near misses within the designated area of responsibility
Demonstrate the personal skills needed to serve as a Safety & Welfare Advisor for low, medium and high productions
Competently draft risk assessments and other safety documentation for assigned productions
Collaborate with different areas of the business to develop risk assessment documentation and recommend suitable corrective actions
Perform DSE assessments, contractor vetting and routine Health & Safety inspections
Requirements:
Bachelor's degree in Risk Management, Healthcare or Health & Safety
Experience in Risk Management or Health & Safety or related roles i.e. NEBOSH General Certificate (Level 3) or Diploma (Level 6)
Eligible to be / or a Certified (or equivalent) member of a relevant professional body, i.e. IOSH
Experience in risk management and reporting
Experience working in a health and safety, medical or welfare role in TV, Film, Media or related corporate field
Experience within a health & safety or healthcare environment
Effective communication and interpersonal skills with the ability to influence and educate staff at all levels and in a variety of formats (written, lectures, training sessions, workshops, vodcasts etc)
Experience with crisis management and incident response
Ability to maintain a calm and effective approach in difficult situations
What we offer:
Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life