Duty Manager Jobs

Horizon Leisure Centres

Location:
United Kingdom, Waterlooville

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

26000.00 - 28000.00 GBP / Year

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Job Description:

As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. You’ll be working within our Duty Management Team and directly reporting to the General Manager.

Job Responsibility:

Use the Horizon HELLO in all customer interactions
Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
Ensure a first-class customer experience is delivered to all visitors
Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment
identifying and responding to situations as they arise and escalating issues as required
Carry out the induction and training of new starters and the development of existing team members
Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
With direction from the General Manager implement opportunities for improvement
Perform other duties as assigned by the General Manager

Requirements:

National Pool Lifeguard Qualification (or willing to undertake)
Good interpersonal, time management and organisational skills
Good teamworking skills and the ability to lead and motivate a team
Business acumen, creative thinking and problem-solving
Energy and resilience
Adaptability and multi-tasking skills
Computer literacy (Microsoft Office)
Customer-focused, approachable and outgoing
Ability to relate to the requirements of customers from all age groups and sectors of society
2+ years’ experience as a manager or team leader, preferably in a leisure environment

Nice to have:

First Aid at Work
Pool Plant Operator
RLSS Trainer Assessor

What we offer:

Free access to our award-winning gym’s and exercise classes for you and a +1
Employee discounts and wellbeing platform
Healthcare Cash plan
Free 24/7 access to GPs using our SmartHealth plan
Employee Assistance Programme
23 days annual leave + 8 days bank holiday
Internal recognition schemes
Opportunities for training, development and progression
Free onsite parking - subject to availability
Hybrid and family friendly policies
Generous company sick pay scheme
Employee referral scheme
Company pension scheme
Death in service benefit

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager