Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Port Douglas

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Duty Manager position at Sheraton Grand Mirage Resort Port Douglas involves managing day-to-day hotel operations, ensuring quality standards, assisting guests, handling complaints, supervising staffing levels, strengthening guest relationships, and exceeding financial goals.

Job Responsibility:

Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
Plan and execute team building activities for your team as together we are better
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
October 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager