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You will be responsible for effectively leading on and managing the duty manager responsibilities of the branch operations, in particular Administration and health and safety. You will be supporting and assisting the Operations Manager in achieving and exceeding all depot KPI’s, targets and objectives.
Job Responsibility:
Ensure all administration processes within the depot are carried out efficiently, effectively and in accordance with any legislative guidelines and procedures
Ensure full compliance of any health and Safety activities within the depot
Control of customer credit and debt
Control of customer credit notes and claims
Pricing and File Maintenance
Meet or exceed all Customer Satisfaction targets and scores
Drive the standard for great customer satisfaction ensuring a consistently positive shopping experience
Ensure all company policies and procedures in relation to administration are effectively implemented and embedded
Requirements:
Exceptional knowledge of systems and procedures
Up to date knowledge of Health and Safety policies and procedures
Highly organised and exceptional planning skills with the ability to manage and prioritise various tasks
Excellent data analysis skills
Good problem solving skills with the ability to think of solutions outside of the norm
Strong time management skills
Significant experience of delivering both excellent Customer Service and Customer Satisfaction results
Excellent and inspiring leadership and team building skills
Empathetic and empowering leadership style with the ability to give clear direction and delegate confidently