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Homes for Students are currently seeking a proactive and highly organised Duty Manager to join our student accommodation team for the busy summer period at our The Pepper Mill Property in Edinburgh working 40 hours per week on a rota basis between Monday and Sunday. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys leading a team to deliver outstanding customer service. As Duty Manager, you will play a key role in supporting and supervising the Summer Reception Team, ensuring the smooth day-to-day operation of the front desk. You will act as a point of escalation for both staff and residents, helping to maintain a welcoming, safe, and efficient environment for all guests.
Job Responsibility:
Supervise, support, and motivate the Summer Reception Team
Coordinate daily reception activities
Oversee daily banking procedures
Monitor room readiness
Act as first point of contact for escalated queries and complaints
Ensure excellent customer service
Assist with check-ins, check-outs, bookings
Maintain up-to-date knowledge of site operations
Support training and onboarding of new summer reception staff