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As Duty Manager, you will be at the heart of our operations – leading by example to deliver outstanding service, maintain safety standards, and create a positive experience for residents and guests. You will take ownership of the site during your shift, working closely with the Senior Duty Manager – handling everything from daily checks and incident management to team coordination and customer support. This is a fantastic opportunity for someone with strong leadership and customer service experience who thrives in a hands-on, fast-paced, and people-focused environment.
Job Responsibility:
Manage the day-to-day operations of the accommodation
Lead and support a small team, including Resident Advisors
Oversee resident welfare and engagement, building a positive, inclusive atmosphere
Ensure compliance with Health & Safety, housing standards, and sustainability initiatives
Monitor and manage building security and maintenance
Support financial processes including rent checks, invoicing, and budget oversight
Requirements:
Previous experience in customer service at a supervisory level
Strong communication and organisational skills
Ability to stay calm under pressure and make sound decisions
Ability to work shifts and provide holiday cover
A proactive, positive approach to work with a genuine passion for helping others
Experience in a hotel or student accommodation setting
Knowledge of health & safety legislation and hotel software systems
Fire Marshal, First Aid, or Mental Health First Aid training (training provided if needed)
Additional languages are an advantage
Previous experience in accommodation or facilities management, ideally within student housing
Strong understanding of compliance and Health & Safety regulations
Excellent people management skills — approachable, organised, and proactive
A commitment to diversity, sustainability, and community building
Great communication and problem-solving skills
Nice to have:
Experience in a hotel or student accommodation setting
Knowledge of health & safety legislation and hotel software systems
Fire Marshal, First Aid, or Mental Health First Aid training (training provided if needed)
Additional languages are an advantage
What we offer:
A dynamic and supportive working environment
Opportunities for professional growth and development
A chance to make a lasting impact in the lives of students from all over the world