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Duty Manager

United Kingdom, Bournemouth Employment contract 27476.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations. If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.

Job Responsibility

  • Oversee daily operations of the Club during your shift
  • Ensure a safe working environment
  • Address member enquiries or complaints
  • Carry out routine inspections
  • Manage staff
  • Ensure operational policies and procedures are adhered to
  • Supervise the team
  • Oversee maintenance work
  • Ensure overall safety and cleanliness of the Club
  • Assist and cover any department when needed

Requirements

  • Diploma in hospitality or business desirable
  • Ability to exemplify exceptional service standards and exceed guest expectations
  • Strong communication skills

What we offer

  • Complimentary access to health club, group exercise classes, and golf facilities
  • Bonus holiday days for long tenure
  • Wedding Day off (conditions apply)
  • Birthday Day off (conditions apply)
  • Paid Volunteer Day after one year’s service
  • 70% off meals while on duty
  • 25% off meals when off-duty
  • 25% off retail
  • 25% off spa treatments (if booked and taken on the day)
  • Discounted membership for a friend or family member (after probation, min 16 hrs/week)
  • Employee Assistance Programme
  • Personal development programs
  • Cycle to Work scheme
  • Exclusive competition opportunities for team members with a golf handicap
  • Wagestream
  • Free parking
  • Uniform provided

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