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Duty Manager

apexhotels.co.uk Logo

Apex Hotels Ltd

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Location:
United Kingdom , Edinburgh

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

13.91 GBP / Hour
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Job Description:

You will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay.

Job Responsibility:

  • Be present in lobby and reception during peak times and support your team
  • Promote selling culture amongst the FO team, review results daily
  • Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
  • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
  • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
  • Ensure all pre- and post stay communication is sent to applicable guests
  • Ensure compliance with all Apex financial, privacy, data security and H&S procedures
  • Maintain correct records & communications so they can be tracked effectively
  • Proactively manage poor performance and act as a role model for your team
  • Liase with Housekeeping management on daily basis to ensure outstanding guest experience
  • Plan and communicate VIP arrivals to hotel team
  • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action

Requirements:

  • Can deliver excellent standards
  • Uses initiative
  • Is self-aware and able to evaluate their own work
  • Has a customer service attitude
  • Has the ability to multi-task and provides excellent attention to detail
  • Holds a genuine desire to provide a Warmer Welcome to our guests
  • Already have hotel front office experience or have worked at a supervisory or management level
What we offer:
  • 29 days holiday
  • Training and development from day one
  • Employee events and celebrations
  • Inhouse company interactive employee communication APP
  • Entry to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
  • £200 referral bonus when your friends or family join the team
  • Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
  • Involvement in our employee recognition schemes
  • Long service recognition
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatments and product discounts
  • Life Assurance cover

Additional Information:

Job Posted:
January 31, 2026

Expiration:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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