This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Duty Manager is a key front of house leader in the NT Food & Drink Operations for our Summer Activation reporting into the Project Manager. The KERB Summer Activation returns on the 15th April and runs until the September. Bringing to the Southbank 5 street food traders from Kerb, delicious alcoholic and non-alcoholic drinks and Jude’s Ice cream as well as entertainment programmed throughout the summer. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations for our Summer Activation, and the first point of contact for Team Leaders if they need assistance, as well as the wider building operations setup. You will lead, supervise, motivate and support team members, ensuring delivery of a world class hospitality experience to all patrons of the NT.
Job Responsibility:
Drive World Class Hospitality at the National Theatre in an operations-based role
Briefing, leading and motivating team leaders and CSA’s on daily financial targets, KPI’s, service standards and Levy signatures
In conjunction with warehouse department ensuring that your outlets has the appropriate par levels of food and drink items and are being displayed with World Class Hospitality at the front of mind
Ensuring that all systems, equipment are in working order and reporting known issues to senior management and following up on maintenance requests
In conjunction with the Project Manager ensuring company targets and goals are communicated to the wider team and proactively driving this forward
Being continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback
To play a leading role in the induction and ongoing development of members of the team
Conduct 1-2-1s with team leaders, giving feedback and delivering training and supporting development to staff
Adhere to all NT Food and Drink policies and procedures, including Food Safety and Health and Safety regulations, ensuring this is also followed by the teams
Ensure any accidents, incidents and near misses are adequately reported on Air 3
Requirements:
At least 2 years’ experience of working in a similar role and ready to hit the ground running
Previous experience of working in a high volume single or multi-venue hospitality or leisure venue
Excellent communication skills, both written and verbal
Personal Licence (desirable)
Awareness of COSHH (Desirable)
Level 3 Food Hygiene (Desirable)
Knowledge of EPOS and procurement systems (Desirable)
Flexible – you will be required to work evenings, weekends, and bank holidays
Nice to have:
Personal Licence
Awareness of COSHH
Level 3 Food Hygiene
Knowledge of EPOS and procurement systems
What we offer:
Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare – Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts – up to 55% off cinema tickets
Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts – Discounts with holiday companies such as TUI and Expedia
Shopping discounts – Save up to 15% at high street and online stores by purchasing shopping Card
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH’s and an additional day off for your birthday
2 days additional leave, following return from Maternity leave during the first year back
Competitive and supportive family benefits
Day off for baby's 1st birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products