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The Radissson Blu Hotet, Athlone is looking for a proactive and experienced Duty Manager to join and lead our team. The Duty Manager will play a crucial role in ensuring the smooth operation of daily activities, supporting the team in maintaining high standards of service, and contributing to the overall success of the hotel
Job Responsibility:
Oversee the day-to-day operations of the hotel, including guest services, housekeeping, maintenance, and front desk functions
Supervise and support team members to ensure efficient workflow and adherence to company standards
Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations
Manage room inventory and reservations to maximise occupancy and revenue
Coordinate with other departments to ensure seamless communication and collaboration across all areas of the hotel
Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met
Assist in the recruitment, training, and development of team members, fostering a positive and productive work environment
Act as the primary point of contact in the absence of senior management, making informed decisions and resolving issues as they arise
Implement and enforce hotel policies and procedures to ensure compliance with industry regulations and company guidelines
Monitor financial performance and assist in budget planning and cost control initiatives
Requirements:
Previous experience in a similar role within the hospitality industry, with a strong background in hotel operations
Excellent communication, interpersonal, and leadership skills
Ability to multitask, prioritise tasks, and remain calm under pressure in a fast-paced environment
Strong problem-solving abilities and attention to detail
Proficiency in hotel management software and Microsoft Office Suite
Flexibility to work shifts, including evenings, weekends, and holidays as required