Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

W Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager. The role involves management and supervision of all hotel operational areas while focusing on excellence, guest satisfaction, and continuous improvement.

Job Responsibility:

Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program
Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team
Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction
Extensive knowledge of guest services procedures, financial procedures, and payment processes
Establishes challenging, realistic and obtainable goals to guide operation and performance
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example

Requirements:

Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel
Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
Attention to detail and excellent oral & written communication skills
Ability to work on weekends/public holidays based on operational/business requirements
Basic computer schools (email, Microsoft office suite, etc)

What we offer:

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great Places to Work’ certified

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager