Duty Manager Jobs

Apex Hotels Ltd

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

16.18 GBP / Hour

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Job Description:

You will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay.

Job Responsibility:

Be present in lobby and reception during peak times and support your team
Promote selling culture amongst the FO team, review results daily
Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
Ensure all pre- and post stay communication is sent to applicable guests
Ensure compliance with all Apex financial, privacy, data security and H&S procedures
Maintain correct records & communications so they can be tracked effectively
Proactively manage poor performance and act as a role model for your team
Liase with Housekeeping management on daily basis to ensure outstanding guest experience
Plan and communicate VIP arrivals to hotel team
Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action

Requirements:

Can deliver excellent standards
Uses initiative
Is self-aware and able to evaluate their own work
Has a customer service attitude
Has the ability to multi-task and provides excellent attention to detail
Holds a genuine desire to provide a Warmer Welcome to our guests
Already have hotel front office experience or have worked at a supervisory or management level

What we offer:

20.5 days holiday based on 4 on 4 off shift pattern
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
Spa treatments and product discounts
Life Assurance cover

Additional Information:

Job Posted:
December 06, 2025

Expiration:
January 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager

Apex Hotels Ltd

Location:United Kingdom, London

Category:Hospitality and Tourism

Contract Type:Not provided