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Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
Job Responsibility:
Serves as the property Manager on Duty and oversees all property operations
Represents property management in resolving any guest related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages all day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Maintains a strong working relationship with all departments to support property operations
Intervenes in any guest/employee situation as needed
Ensures regular on-going communication with employees
Comprehends budgets, operating statements and payroll progress reports
Provides services above and beyond for customer satisfaction