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Duty Manager

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Marriott Bonvoy

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Location:
India , Mumbai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Supervises and manages employees
  • Managing all day-to-day operations
  • Ensures employee recognition is taking place on all shifts
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Collaborates with the Front Office Manager on ways to continually improve departmental service
  • Provides services that are above and beyond for customer satisfaction and retention
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
  • Implements the customer recognition/service program
  • Monitors adherence to all credit policies and procedures
  • Functions in place of the Front Office Manager in his/her absence
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff
  • Participates in department meetings

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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