Duty Manager, Marriott Bonvoy

Duty Manager

Marriott Bonvoy

Location:
Malaysia, Melaka

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

Serves as property Manager on Duty and oversees all property operations
Represents property management in resolving guest or property related situations
Manages flow of questions and directs guests within lobby
Serves as Guest Relations Manager
Handles tracking of service issues
Maintains strong working relationship with all departments
Communicates variations to established norms
Sends MOD report to all departments daily
Ensures compliance with policies, standards and procedures
Reviews staffing levels
Reviews financial statements and performance data
Intervenes in guest/employee situations
Provides immediate assistance to guests
Responds to guest problems and complaints
Obtains customer feedback
Participates in development of corrective action plans
Records guest issues in tracking system
Participates in investigation of employee and guest accidents
Observes service behaviors
Conducts regular inspection tours
Ensures employees are cross-trained
Ensures fair administration of property policies
Implements emergency plans

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.