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Duty Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Malaysia, Melaka

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

  • Serves as property Manager on Duty and oversees all property operations
  • Represents property management in resolving guest or property related situations
  • Manages flow of questions and directs guests within lobby
  • Serves as Guest Relations Manager
  • Handles tracking of service issues
  • Maintains strong working relationship with all departments
  • Communicates variations to established norms
  • Sends MOD report to all departments daily
  • Ensures compliance with policies, standards and procedures
  • Reviews staffing levels
  • Reviews financial statements and performance data
  • Intervenes in guest/employee situations
  • Provides immediate assistance to guests
  • Responds to guest problems and complaints
  • Obtains customer feedback
  • Participates in development of corrective action plans
  • Records guest issues in tracking system
  • Participates in investigation of employee and guest accidents
  • Observes service behaviors
  • Conducts regular inspection tours
  • Ensures employees are cross-trained
  • Ensures fair administration of property policies
  • Implements emergency plans

Requirements:

  • High school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:
November 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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