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We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club.
Job Responsibility:
Oversee the daily operations of the Club during your shift
Ensure a safe working environment
Address any member enquiries or complaints promptly
Carry out routine inspections
Manage staff
Ensure that all operational policies and procedures are adhered to
Supervise the team
Oversee maintenance work
Ensure the overall safety and cleanliness of the Club
Assist and cover any department when needed during busy times
Requirements:
Diploma in hospitality or business desirable
Ability to exemplify exceptional service standards and exceed guest expectations
Strong communication skills
What we offer:
Complimentary access to our health club, group exercise classes, and golf facilities
Bonus holiday days to reward long tenure
Wedding Day off (conditions apply)
Birthday Day off (conditions apply)
A paid Volunteer Day to support causes you're passionate about (available after one year’s service)
70% off meals while on duty and 25% off when off-duty
25% off retail
25% off spa treatments (if booked and taken on the day)
Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract)
Access to our Employee Assistance Programme
Personal development programs
Take advantage of our Cycle to Work scheme
Exclusive competition opportunities for team members with a golf handicap