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The Duty Manager will be responsible for supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. The Duty Manager will also The successful candidate will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service. In this unique position you will have the opportunity to work collaboratively with our Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham.
Job Responsibility:
Supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests
Providing information to local area attractions, administration
Managing any guest issues that may arise
Building, developing, training and leading a team proactively to promote high levels of customer service
Working collaboratively with Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham
Requirements:
Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
Knowledge of hotel property management systems, Opera preferred
Events experience highly regarded
Excellent communication skills, written, verbal and active listening
Detail focused with an organised approach and ability to multitask
Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
Exceptional time management skills and the ability to work under pressure
Strong negotiation and problem solving skills
Proficiency in using a computer and Microsoft Office applications
Bookkeeping /finance experience is highly regarded
Immaculate presentation and grooming standards
Ability to work a flexible roster, including evenings, weekends and school and public holiday periods
The capability to work in a fast-paced environment both as part of a team and autonomously
Nice to have:
Events experience highly regarded
Bookkeeping /finance experience is highly regarded
What we offer:
Professional Development Funding
Discounted Hotel & Resort stays globally
Subsidised Private Health Insurance (following successful probation completion)