Duty Manager

• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics
• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management
• Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security

• Sales Talent: You are motivated, enjoy direct customer service and are a true sales talent
• Industry Experience: You bring valuable experience in areas such as sales, customer service or tourism
• Supervisory and Communication Skills: You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities
• Organisation and Customer Service: You are highly organised, have a service-oriented mindset and excel in customer service
• Flexibility: You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
• current provisional or full driver's licence
• working rights in Australia

experience in vehicle rental industry is desirable but not essential

• Participate in our lucrative performance-based incentive program
• Competitive salary package including motor vehicle, phone and laptop
• Uniform provided
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us