Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Egypt, Cairo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Duty Manager role at Marriott Mena House Cairo involves overseeing and ensuring smooth guest services operations, including check-ins, billing, and team management. The position emphasizes positive guest interactions, adherence to policy standards, training opportunities, and maintaining a safe and professional work environment.

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes and document exceptions
secure payment prior to issuing room key and verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests and follow up to ensure requests are met
process all payment types, vouchers, paid-outs, and charges
balance and drop receipts
count and secure bank at beginning and end of shift
obtain manual authorizations and follow accounting procedures
notify Loss Prevention/Security of any guest reports of theft
assist management in training, evaluating, counseling, motivating, and coaching employees
serve as a role model and first point of contact of Guarantee of Fair Treatment/Open Door Policy process
develop/maintain positive working relationships
support the team to reach common goals
listen and respond appropriately to employee concerns
adhere to company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure personal appearance is clean and professional
maintain confidentiality of proprietary information and protect company assets
welcome and acknowledge guests
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
ensure adherence to quality standards
enter and locate information using computers/POS systems
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by supervisors

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

What we offer:

Equal opportunity employer
fostering of culture, talent, and experiences
training opportunities
development
recognition
holistic well-being focus
diverse group of co-workers
camaraderie

Additional Information:

Job Posted:
July 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager