Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Melaka

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

Serves as property Manager on Duty and oversees all property operations
Ensures highest levels of hospitality and service are provided
Represents property management in resolving guest or property related situations
Manages flow of questions and directs guests within lobby
Serves as Guest Relations Manager
Handles tracking of service issues
Maintains strong working relationship with all departments
Communicates variations to established norms
Sends MOD report to all departments daily
Strives to improve service performance
Ensures compliance with all policies, standards and procedures
Reviews staffing levels
Reviews financial statements and performance data
Intervenes in guest/employee situations
Empowers employees to provide excellent customer service
Provides immediate assistance to guests
Responds to and handles guest problems and complaints
Obtains customer feedback on quality and satisfaction
Participates in investigation of employee and guest accidents
Observes service behaviors and provides feedback
Conducts regular inspection tours of entire facility
Ensures employees are cross-trained
Ensures property policies are administered fairly
Implements emergency plans

Requirements:

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Strong working relationship with all departments
Understanding of loss prevention policies and procedures
Ability to review financial statements and performance data
Excellent hospitality skills
Ability to handle guest problems and complaints
Knowledge of emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager