Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join The Westin Melbourne as a Duty Manager, where you will manage day-to-day operations, ensure high standards, assist guests, handle complaints, and build guest relationships. Your role will also involve supervising staffing levels, focusing on quality service, and achieving financial objectives. This position provides growth opportunities in a fast-paced, people-first environment.

Job Responsibility:

Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check-in and departure process
Handle general enquiries whilst engaging and inspiring guests with each guest experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met focusing on attention to detail
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
October 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager