Duty Manager - Night Shift

• Manages the activities at the Front Desk
• Ensures communications and follow-up with each shift on any problems, guest requests or special requirements
• Frequently tours the hotel and monitors the activities of all other departments
• Personally handles all guest relocations according to established guidelines
• Resolves customer complaints from all areas of the hotel
• Assures that all financial and credit procedures are followed
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct

• Holds diploma/certificate in Hospitality or Tourism Management
• Excellent communication skills, both written and verbal required in English and Mandarin
• 2-3 years management experience in a similar position in luxury hotels
• Good knowledge of Front Office, Guest Services, Executive Floor and Concierge
• Strong managerial and supervisory skills
• Good knowledge and very familiar with Opera system

Foreign Language is desired

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Employee Dormitory
• Complimentary Employee Shuttle Bus