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Global-e is the leader of global e-commerce enablement for the biggest and most lovable brands in the world. One of Global-e’s strategic advantages, is its Duty Draw Back program. This is the way to save on returned goods and increase margins for international trading. We are expanding rapidly our activity and team around these programs to maximize ROI for our brands. We’re looking for a highly organized Duty Drawback Operations Analyst who will ensure the accurate and efficient execution of daily operational processes. This role is ideal for someone detail-oriented who enjoys structured tasks, process ownership, and operational responsibility.
Job Responsibility:
Perform daily operational checks across export/import/return data
Validate eligibility conditions for shipments and merchants
Support onboarding and configuration for new merchants joining the various Duty Drawback programs
Monitor return flows
Prepare documentation packets for claims and audits
Maintain internal trackers for documentation, claim readiness, and audit actions
Handle claim execution tasks
Handle compliance reviews
Coordinate with multiple internal teams to close operational gaps
Requirements:
BA/BS degree in Business, Law, Logistics, Economics, International Relations, or similar
Strong Excel + working SQL skills – Mandatory
Excellent attention to detail
Strong organizational skills
English proficiency
Ability to prioritize and manage multiple tasks
Nice to have:
Experience in data analysis, financial operations, or technical operations – advantage
Knowledge of customs, trade, or duty drawback programs – advantage
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