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Duty Control Room Operator

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360 Resourcing Solutions

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Location:
United Kingdom , Tower Hill

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Category:
-

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Contract Type:
Not provided

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Salary:

15.81 GBP / Hour
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Job Description:

To work as a member of Estate Security Team. For the protection of persons and property and thereby the provision of a safe and secure environment.

Job Responsibility:

  • The protection of a client’s property against loss, theft, damage and waste through the use of proactive CCTV monitoring
  • Manage the desk top based Fire alarm system and respond to alerts/faults as necessary
  • To undertake operation of all equipment and cameras within the CCTV Control Room
  • To assist with remote access control across the estate and car parks when required
  • Manage the issuing and return of security equipment to Estate Security staff (Keys, radios, bodycams, patrol devices)
  • To monitor internal and external cameras across the SKD estate
  • Direct and monitor estate security staff to tasks/incidents
  • Direct Estate security staff to breaks & cover positions
  • The protection of private property belonging to the client, their staff and visitors against loss, theft and damage through the use of pro-active CCTV monitoring
  • Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of Security management
  • Providing full reports on all maintenance and security related issues, following up and closing these off
  • Issue keys/passes to authorised persons as required keeping an accurate record on both electronic and paper-based systems
  • Respond to all communications via phone and radio in a clear and courteous manner
  • Keep up to date with and respond accordingly to e-mails received in Security
  • Manage the Access Control System
  • Produce access cards for new tenants / Service providers as required
  • Day to day management of all Contractors working on site
  • Reporting any contractor issues to the onsite FM / Duty Supervisor
  • Ensure Assignment Instructions are adhered to at all times by security personnel
  • To comply with company health and safety procedures
  • Assist with any Investigations as required using CCTV where necessary
  • Complete accurate and legible reports at all times as required
  • To manage the Control Room response to any building evacuation / major incident, supporting the estate Duty Security Manager / Estate Security team
  • Follow call out procedures in the event of a crisis situation arising
  • To complete training when necessary and comply with regulations of licenses
  • To keep the Control Room in a safe, clean, and tidy condition

Requirements:

  • Preferably have at least 2 years plus previous experience in a similar role
  • Must be able to cope with high pressure situations and evidence previous supervisor experience
  • Excellent timekeeping and attendance is critical
  • Must hold current SIA CCTV licence
  • Good working knowledge of Data Protection (GDPR), Human Rights act and surveillance regulations is essential
  • Must hold a valid Door Supervision or Close Protection SIA licence
  • Excellent Customer Service, literacy and communication skills and have excellent verbal and written English
  • Possess an excellent telephone manner
  • Must be computer literate, with the full range of Microsoft office suite applications
  • A consistently smart appearance in the uniform provided and required by Unitrust
  • Reliability, self-motivation, and ability to use own initiative and work without supervision
  • The ability, tact and diplomacy to deal with people including the client, the client’s staff and visitors
  • A level of physical fitness to enable the post holder to perform emergency response duties efficiently and effectively when required

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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