Dutch technical support Job at Randstad (Athens)

Dutch Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 Dutch proficiency (CEFR or equivalent)
Experience providing Dutch Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Dutch Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...

Location

Romania , Bucharest

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

C1/C2 Dutch proficiency (CEFR or equivalent)
Experience providing Dutch Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows

Job Responsibility

Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle

What we offer

Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Technical Support Representative - Diagnostics

Join a company where engineering meets impact! Your next position in Diagnostics...

Location

Belgium , Zaventem

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Fluency in German, Dutch, and English (spoken and written) is a requirement
Additional European language skills are advantageous
Previous working history in customer service, helpdesk, technical support, or a similar customer-facing role is preferred
Basic understanding of technical products, equipment, or systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills with a professional, customer-focused manner.

Job Responsibility

Respond to inbound customer calls and emails regarding diagnostic or medical equipment
Gather relevant information and apply structured troubleshooting techniques to identify and resolve issues
Deliver excellent customer support for both technical and application-related enquiries
Use CRM, ticketing, and telephony systems to log, track, and manage customer cases
Collaborate closely with colleagues and technical specialists in a cross-functional team environment
Escalate complex issues appropriately while maintaining ownership and clear communication with customers.

Fulltime

Technical Support Transplant Europe – Clinical Marketing

This role combines advanced technical application expertise with strong clinical...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Advanced degree in Biomedical Sciences, Immunology, or related field
specialization in HLA / histocompatibility / transplant highly preferred
Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities
Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows
Strong knowledge of clinical applications, assay interpretation, and lab operations
Experience with health economics, clinical evidence generation, and case study development is a plus
Proficient in complaint management systems and customer satisfaction testing
Excellent communication and relationship-building with clinical and scientific stakeholders
Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies
Strategic thinker with operational agility

Job Responsibility

Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates
Manage complaint and non-complaint cases for all products within the Transplant portfolio
Provide technical assistance to support the completion of sales processes
Initiate and monitor corrective and preventive actions (CAPAs)
Maintain continuous communication with affiliates
Enhance customer support excellence by promoting best practices
Contribute to User Acceptance Testing (UAT) for new product releases
Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions
Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies
Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies

Fulltime

Customer Support Agent - Dutch Speaker

Do you speak fluent Dutch and have a good command of English? Do you enjoy helpi...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

June 18, 2026

Requirements

Native or near-native Dutch skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude.

Job Responsibility

Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards.

Fulltime

!

Customer Support Agent - Dutch Speaker

Do you speak fluent Dutch and have a good command of English? Do you enjoy helpi...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

June 18, 2026

Requirements

Native or near-native Dutch skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude.

Job Responsibility

Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards.

Fulltime

!

Technical Customer Support

General Information Position: Technical Customer Support Languages Required: D...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Full-time work permit is mandatory

Job Responsibility

Develop deep knowledge within a complex product group
Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging
Own tasks end-to-end until they are assigned to specialist
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to determine solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas

Fulltime

Customer Support Agent - Dutch Speaker

Do you speak fluent Dutch and have a good command of English? Do you enjoy helpi...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Native or near-native Dutch skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude.

Job Responsibility

Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards.

Fulltime

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Dutch technical support

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