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Randstad Logo Randstad · Customer Service

Dutch Team Leader

Greece, Athens 1750.00 EUR / Month · Job Posted April 11, 2026
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Job Description

Are you a native Dutch speaker with a passion for leadership? Would you like to elevate your career by managing a team of experts for a world-class travel brand? We are looking for an inspiring leader to steer a global community support team, ensuring excellence in guest experience and team performance. If you have a proven track record of mentoring others and thrive in a fast-paced, multicultural environment, this Dutch Speaking Team Leader role is the leadership opportunity you’ve been waiting for! Join our client’s modern premises in Greece and lead the future of travel support.

Job Responsibility

  • Lead by example, actively contributing to your team's performance and professional growth
  • Communicate effectively and regularly with your advisors to ensure a clear flow of information
  • Monitor team performance and KPIs to ensure world-class service expectations are met
  • Provide clear direction and coaching to maintain high team spirit and consistent results
  • Act as the escalation point for complex cases to ensure quality and resolve issues promptly
  • Conduct formal quarterly performance reviews to track progress and set development goals
  • Work closely with the Operations Manager to provide feedback and discuss improvement areas
  • Support and guide newcomers by conducting on-the-job training in Dutch

Requirements

  • Minimum one (1) year of experience as a Team leader is required
  • Evidence of effective interpersonal, coaching, & leadership skills
  • Ability to showcase empathy & confidence towards different personalities
  • Ability to inspire & support diverse working teams & cultures
  • Service oriented & problem solving mindset
  • Native/near-native level in Dutch
  • Advanced English skills
  • Excellent verbal & written communication skills
  • PC literacy
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