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Dutch speaking Collection Advisor

https://www.randstad.com Logo

Randstad

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Location:
Greece , Athens

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

1350.00 - 1450.00 EUR / Month
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Job Description:

Is your Dutch at a near native level? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client? If so, then the position of Dutch speaking Collection Advisor might just be for you! We are currently seeking a motivated and client-centric Dutch speaker to join a newly established Credit Management Services center in Greece.

Job Responsibility:

  • Be at the forefront of the business, operating via telephone/chat/email to support customers located in the Netherlands
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Requirements:

  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service-oriented and problem-solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently as well as a member of a team
  • A native or a near-native level of Dutch
  • Adequacy in English
  • PC literacy

Additional Information:

Job Posted:
March 11, 2026

Expiration:
December 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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