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We are excited to offer a remote opportunity for a Dutch-speaking Client Operations Specialist. In this role, you will be the key point of contact for our clients, ensuring smooth operations and excellent service delivery in a dynamic fintech environment.
Job Responsibility
Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews
Handle sensitive customer and client information in compliance with PCI and GDPR policies
Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution
Requirements
Flawless communication skills, proficient (both written and oral) in English (B2)
Ability to work in a sensitive and classified information environment is an advantage
Ability to work quickly and efficiently under deadline pressure
Very good accuracy and attention to detail, understanding that small details can make the biggest difference
Proven ability to work and make decisions with minimal supervision
Proactively utilize strong problem-solving skills to deliver customer-focused solutions
Working in a back-office environment with customer satisfaction in mind
Excellent written and verbal communication skills
Interest in self and team KPIs – focusing on what can be done instead of what cannot
Knowledge of SAP and Back-Office work is an advantage
otherwise, we can help with that
As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work
Extraordinary teammate, thriving in an environment where camaraderie matters
Nice to have
Ability to work in a sensitive and classified information environment is an advantage
Knowledge of SAP and Back-Office work is an advantage
What we offer
Private Health Insurance from day one
Free portuguese lessons
Great opportunity to grow quickly within the company
Excellent work opportunity in a dynamic leading multinational company
Stable work and career progression
Investment in training (ongoing training) and personal development
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection