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Atlean World Logo Atlean World · Customer Service

Dutch-Speaking Client Operations Specialist

Portugal · Job Posted May 31, 2026
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Job Description

We are excited to offer a remote opportunity for a Dutch-speaking Client Operations Specialist. In this role, you will be the key point of contact for our clients, ensuring smooth operations and excellent service delivery in a dynamic fintech environment.

Job Responsibility

  • Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews
  • Handle sensitive customer and client information in compliance with PCI and GDPR policies
  • Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution

Requirements

  • Flawless communication skills, proficient (both written and oral) in English (B2)
  • Ability to work in a sensitive and classified information environment is an advantage
  • Ability to work quickly and efficiently under deadline pressure
  • Very good accuracy and attention to detail, understanding that small details can make the biggest difference
  • Proven ability to work and make decisions with minimal supervision
  • Proactively utilize strong problem-solving skills to deliver customer-focused solutions
  • Working in a back-office environment with customer satisfaction in mind
  • Excellent written and verbal communication skills
  • Interest in self and team KPIs – focusing on what can be done instead of what cannot
  • Knowledge of SAP and Back-Office work is an advantage
  • otherwise, we can help with that
  • As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work
  • Extraordinary teammate, thriving in an environment where camaraderie matters

Nice to have

  • Ability to work in a sensitive and classified information environment is an advantage
  • Knowledge of SAP and Back-Office work is an advantage

What we offer

  • Private Health Insurance from day one
  • Free portuguese lessons
  • Great opportunity to grow quickly within the company
  • Excellent work opportunity in a dynamic leading multinational company
  • Stable work and career progression
  • Investment in training (ongoing training) and personal development
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
  • Free company events and activities
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