CrawlJobs Logo

Dutch Medical Devices Customer Service

atleanworld.com Logo

Atlean World

Location Icon

Location:
Portugal , Porto

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable. We are offering a great work experience in Porto, Portugal for a role as a Dutch Medical Devices Customer Service.

Job Responsibility:

  • Provide customer care and technical support for medical diabetes devices across European markets
  • Assist patients via phone, email, chat, and SMS, ensuring accurate order management and regulatory compliance
  • Deliver empathetic, solution-oriented support while following established procedures and safety standards

Requirements:

  • Fluent in the market language + C1 level in English
  • Ability to manage and support multiple markets simultaneously
  • Background in healthcare, medical devices, or technical support (preferred)
  • Knowledge of diabetes is a strong plus
  • Strong customer service mindset with excellent communication skills
  • High capacity to absorb and manage complex information
  • Strong problem-solving and prioritization skills
  • Detail-oriented, organized, and resilient under pressure
  • Emotionally intelligent, with empathy and the ability to handle sensitive situations

Nice to have:

  • Background in healthcare, medical devices, or technical support (preferred)
  • Knowledge of diabetes is a strong plus
What we offer:
  • Accommodation – Relocation from outside Portugal: Shared accommodation will be provided for up to 12 months. The monthly rent is €280, including all utility bills, and will be directly deducted from the employee’s payslip
  • Health Insurance: Private health insurance is provided from day one of employment

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Atlean World - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Dutch Medical Devices Customer Service

New

Customer Support Agent - Dutch Speaker

Do you speak fluent Dutch and have a good command of English? Do you enjoy helpi...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or near-native Dutch skills (spoken and written)
  • Good communication in English
  • Passion for customer service and helping others
  • Problem-solving mindset and cool under pressure
  • A team player with a proactive and resilient attitude.
Job Responsibility
Job Responsibility
  • Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
  • Deliver technical support and troubleshooting for medical diabetes devices and accessories
  • Assist patients with product usage through multichannel support (calls, email, chat, SMS)
  • Manage order intake, renewals, and documentation in compliance with guidelines
  • Apply active listening and empathy in sensitive situations
  • Follow defined procedures and scripts to ensure regulatory and safety standards.
  • Fulltime
Read More
Arrow Right

Technical Service Manager

We’re looking for a strategic Technical Service Manager (TSD) to lead our Techni...
Location
Location
Salary
Salary:
Not provided
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in technical service management, preferably in the medical devices or veterinary technology industry, with a track record of success in managing complex organisations
  • Strong understanding of service delivery models including hotline support, field service, and in-house repair
  • Excellent interpersonal skills, with the ability to build and maintain strong relationships with customers, investors, and other stakeholders
  • Excellent communication skills, with the ability to clearly and effectively convey information and ideas to a variety of stakeholders
  • Good leadership skills, including the ability to motivate and engage direct reporting teams
  • Strong analytical skills with extreme attention to detail
  • Outstanding analytical and problem-solving abilities
  • Ability to work well under time constraints
  • Strong diplomacy and adaptability attributes
  • Fluent in English and French
Job Responsibility
Job Responsibility
  • Drive operational excellence and deliver a world-class customer experience across technical support, field service, and in-house repair for Antech’s innovative veterinary medical devices
  • Build, inspire, and develop a high-performing team of technical specialists, field engineers, and repair technicians, ensuring seamless service delivery, rapid issue resolution, and a strong culture of customer focus and continuous improvement
  • Partner with the General Manager NEC on long-term strategy, budgeting, and forecasting for Technical Services operations
  • Collaborate with NEC executive staff to deliver strategic goals, manage workflows, and ensure operational efficiency and exceptional customer service
  • Build and lead a multi-country Technical Service team across the North European Cluster
  • Recruit, train, and develop technical support and field engineering teams
  • Oversee daily operations across technical support (1st/2nd line), field service, and in-house repairs
  • Ensure fast response and resolution of technical issues to minimise downtime and maximize customer satisfaction
  • Develop and implement service strategies, pricing, and KPIs for performance, quality, and customer experience
  • Align with cross-functional teams to standardise and improve service processes
  • Fulltime
Read More
Arrow Right

Dutch Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
partnerhero.com Logo
PartnerHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • C1/C2 Dutch proficiency (CEFR or equivalent)
  • Experience providing Dutch Support
  • At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
  • Strong communication skills and the ability to explain technical ideas in a simple way
  • Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
  • Experience documenting cases in a CRM like Salesforce
  • Calm, patient, and confident when working directly with clinicians and biomeds
  • Strong judgment when choosing between remote fixes, part replacements, or repair requests
  • High attention to detail and the ability to follow documented procedures
  • Curious, proactive, and eager to learn medical device workflows
Job Responsibility
Job Responsibility
  • Take ownership of support cases from the moment they come in until they’re fully resolved
  • Talk with users to understand what’s happening, gather details, and document everything in Salesforce
  • Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
  • Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
  • Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
  • Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
  • Keep documentation clean, consistent, and aligned with medical device quality standards
  • Contribute to internal knowledge articles so future cases are easier to handle
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
  • Fulltime
Read More
Arrow Right

Dutch Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
partnerhero.com Logo
PartnerHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • C1/C2 Dutch proficiency (CEFR or equivalent)
  • Experience providing Dutch Support
  • At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
  • Strong communication skills and the ability to explain technical ideas in a simple way
  • Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
  • Experience documenting cases in a CRM like Salesforce
  • Calm, patient, and confident when working directly with clinicians and biomeds
  • Strong judgment when choosing between remote fixes, part replacements, or repair requests
  • High attention to detail and the ability to follow documented procedures
  • Curious, proactive, and eager to learn medical device workflows
Job Responsibility
Job Responsibility
  • Take ownership of support cases from the moment they come in until they’re fully resolved
  • Talk with users to understand what’s happening, gather details, and document everything in Salesforce
  • Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
  • Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
  • Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
  • Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
  • Keep documentation clean, consistent, and aligned with medical device quality standards
  • Contribute to internal knowledge articles so future cases are easier to handle
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
  • Fulltime
Read More
Arrow Right

Sales Application Specialist Critical Care BeLux

The Sales Application Specialist Critical Care BeLux combines clinical applicati...
Location
Location
Belgium , Willebroek
Salary
Salary:
Not provided
freseniusmedicalcare.com Logo
FMS USA Fresenius Mgmt Services Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Critical Care Nursing background with a strong professional foundation in clinical applications
  • Hands-on understanding of critical patient care environments and clinical workflows
  • Experience or knowledge of ECMO is highly preferred
  • Skills to proficiently deliver advanced product, clinical, or technical guidance
  • Commercial or sales experience within medical devices, healthcare solutions, or complex B2B environments is considered a strong advantage
  • Fluency in Dutch and French required
  • Strong communicator with a high customer focus
  • Proactive and resilient decision‑maker with strong business and financial acumen
Job Responsibility
Job Responsibility
  • Deliver advanced Critical Care product and service demonstrations
  • Act as a subject-matter expert, providing advanced product knowledge
  • Lead customer onboarding and adoption of advanced and customized solutions
  • Maintain regular, value-focused engagement and health checks with key customers
  • Own and manage selected Critical Care accounts end-to-end as the primary point of contact
  • Develop and execute effective account strategies
  • Support market development and sales performance across the BeLux territory
  • Proactively prospect and build relationships with new Critical Care customers
  • Lead cross‑functional coordination to design and deliver complex, integrated product and service solutions
  • Maintain accurate CRM data
What we offer
What we offer
  • Individual opportunities for self-determined career planning and professional development
  • A corporate culture with room for innovative thinking
  • A large number of committed people with a wide range of skills, talents and experience
  • The benefits of a successful global corporation with the collegial culture of a medium-sized company
Read More
Arrow Right

Senior Regulatory Affairs Specialist

Cencora Pharmalex is one of the leading service providers for the Pharmaceutical...
Location
Location
Belgium , Mechelen
Salary
Salary:
Not provided
Cunesoft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Life Science
  • Several years experience, or demonstrable capability, in area of responsibility or similar field
  • advanced knowledge and insights required to perform processes efficiently and proven potential to take over more complex tasks
  • Ability to deliver on customer or internal projects / processes within daily work
  • ability to prioritize parallel tasks, escalate issues where appropriate and to offer solutions for appropriate counter measures
  • Structured and systematic and independent way of working
  • limited latitude within established set of procedures, may determine priorities with little supervision
  • Ability to analyze and solve problems and to offer solutions for a given task or project. Attention to detail. High service orientation
  • Ability to train and support junior/new colleagues in daily activities
  • ability to lead small projects with clearly defined scope
Job Responsibility
Job Responsibility
  • Develop and maintain client relationships and highlight opportunities for increased service support to the respective lead
  • Participation in regulatory processes to gain and maintain marketing authorizations for human and veterinary medicinal products (applications, renewals, variations) including medical devices, cosmetics, food supplements and herbal products
  • Support with preparation, review and compilation of documents within the framework of regulatory affairs projects
  • Communicate with clients and Health Authorities in close cooperation with the respective lead
  • Support with the planning and execution of client projects in accordance with KPIs in close cooperation with the respective lead
  • General guidance (consultancy) of colleagues and clients regarding Regulatory Strategy and Procedure Management
  • Regulatory intelligence - develop and maintain personal regulatory knowledge, apply to client projects and actively share with colleagues
  • Support with strategy implementation and optimization
  • Comply with and support the maintenance of internal procedures
  • Provide operational insights to support with VDC led commercial, marketing and business development activities including proposal input in close cooperation with the respective lead
  • Fulltime
Read More
Arrow Right

Senior Regulatory Affairs Specialist

Cencora Pharmalex is one of the leading service providers for the Pharmaceutical...
Location
Location
Belgium , Mechelen; Brussels
Salary
Salary:
Not provided
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Life Science
  • Several years experience, or demonstrable capability, in area of responsibility or similar field
  • advanced knowledge and insights required to perform processes efficiently and proven potential to take over more complex tasks
  • Ability to deliver on customer or internal projects / processes within daily work
  • ability to prioritize parallel tasks, escalate issues where appropriate and to offer solutions for appropriate counter measures
  • Structured and systematic and independent way of working
  • limited latitude within established set of procedures, may determine priorities with little supervision
  • Ability to analyze and solve problems and to offer solutions for a given task or project. Attention to detail. High service orientation
  • Ability to train and support junior/new colleagues in daily activities
  • ability to lead small projects with clearly defined scope
Job Responsibility
Job Responsibility
  • Develop and maintain client relationships and highlight opportunities for increased service support to the respective lead
  • Participation in regulatory processes to gain and maintain marketing authorizations for human and veterinary medicinal products (applications, renewals, variations) including medical devices, cosmetics, food supplements and herbal products
  • Support with preparation, review and compilation of documents within the framework of regulatory affairs projects
  • Communicate with clients and Health Authorities in close cooperation with the respective lead
  • Support with the planning and execution of client projects in accordance with KPIs in close cooperation with the respective lead
  • General guidance (consultancy) of colleagues and clients regarding Regulatory Strategy and Procedure Management
  • Regulatory intelligence - develop and maintain personal regulatory knowledge, apply to client projects and actively share with colleagues
  • Support with strategy implementation and optimization
  • Comply with and support the maintenance of internal procedures
  • Provide operational insights to support with VDC led commercial, marketing and business development activities including proposal input in close cooperation with the respective lead
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right