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Dutch Medical Devices Customer Service

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Atlean World

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Location:
Portugal , Porto

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable. We are offering a great work experience in Porto, Portugal for a role as a Dutch Medical Devices Customer Service.

Job Responsibility:

  • Provide customer care and technical support for medical diabetes devices across European markets
  • Assist patients via phone, email, chat, and SMS, ensuring accurate order management and regulatory compliance
  • Deliver empathetic, solution-oriented support while following established procedures and safety standards

Requirements:

  • Fluent in the market language + C1 level in English
  • Ability to manage and support multiple markets simultaneously
  • Background in healthcare, medical devices, or technical support (preferred)
  • Knowledge of diabetes is a strong plus
  • Strong customer service mindset with excellent communication skills
  • High capacity to absorb and manage complex information
  • Strong problem-solving and prioritization skills
  • Detail-oriented, organized, and resilient under pressure
  • Emotionally intelligent, with empathy and the ability to handle sensitive situations

Nice to have:

  • Background in healthcare, medical devices, or technical support (preferred)
  • Knowledge of diabetes is a strong plus
What we offer:
  • Accommodation – Relocation from outside Portugal: Shared accommodation will be provided for up to 12 months. The monthly rent is €280, including all utility bills, and will be directly deducted from the employee’s payslip
  • Health Insurance: Private health insurance is provided from day one of employment

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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