Dutch Customer Service Advisor

• Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands
• Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued
• Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email
• Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience

• A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction
• Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer
• Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries
• Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand
• Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data
• Flexibility, professionalism, and a drive to continuously learn and improve in your role
• Strong social service etiquette, ensuring a seamless, personable experience with every customer
• You must be fully fluent in both English and Dutch, both written and verbal
• Must be based in the UK whilst working
• Must have a Windows 11 compatible machine with Windows 11 25H2 or later, 8th Generation (or later) Intel i5 processor or 3rd Gen (or later) AMD Ryzen processor, 16GB RAM Minimum, 15GB+ Free Storage Space OR an Apple/macOS machine with macOS 14 (Sonoma) or later, 16GB RAM Minimum, 15GB+ Free Storage Space
• Must have an Apple or Android smartphone equipped with either iOS 18.0 (or later) or Android version 14.0 (or later)
• Minimum internet speed: Ping ms Maximum 20ms, DOWNLOAD Mbps Minimum 20 MBps, UPLOAD Mbps Minimum 5Mbps

Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries