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Randstad Logo Randstad · Customer Service

Dutch customer service advisor - sports & fitness

Greece, Athens 1350.00 EUR / Month · Job Posted March 11, 2026
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Job Description

Are you fluent in Dutch? Are you passionate about delivering a unique customer experience and have a natural drive to help people? Are you a sports enthusiast looking for an opportunity to put your passion into action while representing one the biggest bicycle manufacturers worldwide? If all these describe you, keep reading & you realize that this Dutch Customer Service Advisor role is a chance that cannot be missed!

Job Responsibility

  • Manage incoming calls, chats, messages and emails
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and case handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Team spirit & flexibility to work in shifts
  • Excellent verbal & written communication skills
  • Client-centric mindset
  • Enthusiasm for bicycles or at least for sports in general. Active sport is a bonus
  • Native/near native level in the Dutch language
  • Good command of English
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize and manage time effectively
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