This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you fluent in Dutch? Are you passionate about delivering a unique customer experience and have a natural drive to help people? Are you a sports enthusiast looking for an opportunity to put your passion into action while representing one the biggest bicycle manufacturers worldwide? If all these describe you, keep reading & you realize that this Dutch Customer Service Advisor role is a chance that cannot be missed!
Job Responsibility:
Manage incoming calls, chats, messages and emails
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and case handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements:
Team spirit & flexibility to work in shifts
Excellent verbal & written communication skills
Client-centric mindset
Enthusiasm for bicycles or at least for sports in general. Active sport is a bonus
Native/near native level in the Dutch language
Good command of English
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively