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Dutch Bilingual Software Account Manager

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TTEC

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Location:
United Kingdom , Basildon

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

34540.00 GBP / Year
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Job Description:

You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences. You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.

Job Responsibility:

  • Act as the single point of contact for assigned customers
  • Proactively manage accounts to maximise product usage and value
  • Deliver product training, coaching, and best-practice guidance
  • Triage and resolve product and technical issues efficiently
  • Identify churn risks and turn them into advocacy opportunities

Requirements:

  • Fluent in Dutch & English to C1 level
  • Proven experience in Customer Success, Account Management, or Support
  • Strong listening, questioning, and relationship-building skills
  • Strong product and technical aptitude
  • Ability to adapt communication style across cultures and markets
  • Organised, proactive, and comfortable working autonomously
  • Excellent communication skills across phone, email, and video
  • Confident engaging with customers, internal teams, and partners
  • Customer-first mindset with strong problem-solving ability
  • Relevant professional experience
What we offer:
  • 22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays
  • Company pension
  • Life Assurance 4 x annual salary
  • Contributory pension scheme
  • Private Medical and Insurance and discounted dental scheme
  • Comprehensive travel insurance for you and family in line with Scheme rules
  • Discounts on brand new vehicles
  • Employee Assistance Program (EAP)
  • Cycle to work scheme
  • Free On-site parking
  • Ongoing training and professional development
  • Career progression opportunities within a global business
  • Supportive, inclusive, and flexible working environment
  • The chance to work on innovative automotive technology

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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