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Spa Attendants and Concierges provide the highest level of customer service to ensure a smooth welcome and departure for all guests as well as maintain cleanliness and presentation throughout combined Spa and Fitness areas. Spa Attendants/Concierge respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort. Spa Attendants/Concierge are ambassadors of Spa and Fitness area presentation and maintenance of cleanliness.
Job Responsibility:
Set-up and maintain Spa and Fitness areas including refreshments
Handle all guest interactions with the highest level of hospitality and professionalism
accommodate special requests whenever possible
assist customers in all inquiries in connection with Spa and Fitness services
Guide guests to their appointments as they relate to Spa and Fitness offerings
Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items
Maintain clean work areas in Spa Dispensary, Staff Room, and Spa Reception
Enforce Spa and Fitness rules and regulations for all adult and junior guests
Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas
Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment
Assist with retail space cleanliness and maintenance as needed
Work harmoniously and professionally with co-workers and supervisors
Assist in answering product and treatment questions, as well as assist guests with use and set-up of Spa and Fitness Center space and equipment
Ability to follow proper payroll procedures
Ability to withstand a maximum of 120 degrees to maintain steam facilities and Spa Gardens
Assist other staff with set-up and breakdown of their respective treatment areas (service providers, fitness instructors etc.)
Perform other tasks and projects as assigned by management
Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Front Desk
Requirements:
High School education or equivalent experience
CPR, First Aid Certified preferred
At least six months experience in a Luxury hospitality environment
Previous experience within Housekeeping or Spa industry preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Reading, writing and oral proficiency in the English language
Outgoing personality and at ease with customers
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization
Nice to have:
CPR, First Aid Certified
Previous experience within Housekeeping or Spa industry
Knowledge of Napa Valley and surrounding areas
What we offer:
Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts