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Dual Spa Attendant & Concierge

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Four Seasons

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Location:
United States of America , Calistoga, California

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

23.17 - 24.76 USD / Hour
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Job Description:

Spa Attendants and Concierges provide the highest level of customer service to ensure a smooth welcome and departure for all guests as well as maintain cleanliness and presentation throughout combined Spa and Fitness areas. Spa Attendants/Concierge respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort. Spa Attendants/Concierge are ambassadors of Spa and Fitness area presentation and maintenance of cleanliness.

Job Responsibility:

  • Set-up and maintain Spa and Fitness areas including refreshments
  • Handle all guest interactions with the highest level of hospitality and professionalism
  • accommodate special requests whenever possible
  • assist customers in all inquiries in connection with Spa and Fitness services
  • Guide guests to their appointments as they relate to Spa and Fitness offerings
  • Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items
  • Maintain clean work areas in Spa Dispensary, Staff Room, and Spa Reception
  • Enforce Spa and Fitness rules and regulations for all adult and junior guests
  • Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas
  • Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment
  • Assist with retail space cleanliness and maintenance as needed
  • Work harmoniously and professionally with co-workers and supervisors
  • Assist in answering product and treatment questions, as well as assist guests with use and set-up of Spa and Fitness Center space and equipment
  • Ability to follow proper payroll procedures
  • Ability to withstand a maximum of 120 degrees to maintain steam facilities and Spa Gardens
  • Assist other staff with set-up and breakdown of their respective treatment areas (service providers, fitness instructors etc.)
  • Perform other tasks and projects as assigned by management
  • Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Front Desk

Requirements:

  • High School education or equivalent experience
  • CPR, First Aid Certified preferred
  • At least six months experience in a Luxury hospitality environment
  • Previous experience within Housekeeping or Spa industry preferred
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem-solving skills, ability to handle difficult situations and guests
  • Reading, writing and oral proficiency in the English language
  • Outgoing personality and at ease with customers
  • This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization

Nice to have:

  • CPR, First Aid Certified
  • Previous experience within Housekeeping or Spa industry
  • Knowledge of Napa Valley and surrounding areas
What we offer:
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay after one year of employment
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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