Dual Hotel Operations Manager Job at Marriott Bonvoy (Atlanta Midtown)

Job Description

This position oversees two properties: Courtyard & Element Atlanta Midtown. As a key member of the property leadership team, the Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments to deliver exceptional guest experience. The Operations Manager may have specific departments assigned to them to oversee at different times such as the Food & Beverage Department or Housekeeping and Front Office. The Operations Manager reports to the General Manager, who will determine the departments of responsibility. The Operations Manager will be responsible for maintaining the highest level of ethical leadership to lead the associates to deliver the highest standard of customer service while embodying McKibbon’s Guiding Principles.

Job Responsibility

Supervise associates, manage expenses and maintain high service standards in all departments including front desk, housekeeping, food and beverage and maintenance
Ensure smooth and efficient delivery of all hotel services to guests
Maintain a high level of cleanliness, service and guest satisfaction throughout the property
Assist in hiring, training and onboarding new employees to ensure adherence to company policies, procedures and brand standards
Schedule, motivate and lead staff to ensure property coverage and achieve high performance, customer service excellence, and operations efficiency
Monitor and evaluate staff performance, providing feedback and coaching as needed
Ensure guest satisfaction by addressing guest concerns, complaints, and requests in a timely and professional manner
Regularly review guest feedback and ratings, using insights to enhance service quality
Assist in managing the hotel’s operating budget by monitoring expenses based on guidance from the general manager
Assist with sales and champion the Daily Sell Strategy
Responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company
Support guest experience and satisfaction in all operations ensuring problem resolution
Depending on your department of responsibility, you may be responsible for conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables
Depending on your department of responsibility, you may be responsible for overseeing the Market (fully stocked, weekly inventory, place orders)
Depending on your department of responsibility, you will assist the Executive Housekeeper, inspecting guest rooms and public areas
Depending on your department of responsibility, you may be responsible for maintaining and managing F & B Inventories, and ordering
Fill in where and when needed, in positions throughout the hotel operation
Ensure proper documentation and reporting of guest and associate incidents or accidents
Act as MOD when scheduled in the absence of the General Manager or Assistant General Manager
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

Requirements

Experience working in a hotel as a front desk representative (or equivalent)
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The ability to work weekends, holidays, and evenings
The ability to ensure that hotel policies and brand standards are followed
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates

Nice to have

Excellent communication and problem-solving skills both written and verbal
The skills and experience to lead a team to consistently deliver exceptional guest service
Maintaining positive relationships with associates to drive associate satisfaction
Knowledge of hotel management PMS systems
Customer focused with a passion for providing exceptional service
Ability to work under pressure and handle difficult situations professionally

What we offer

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Marriott Bonvoy - All Job Offers

Select Country

Dual Hotel Operations Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Dual Hotel Operations Manager

Dual General Manager

Dual Events Manager

Dual General Manager

Dual Assistant General Manager

Dual Assistant General Manager

Dual Branded Front Desk Supervisor

Dual Branded Front Desk Supervisor

Dual Director of Housekeeping

Our AI answers in your language