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At PAH Management, the Dual General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of both hotels.
Job Responsibility:
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effectively train according to PAH Management's standards, and review previous and future sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Ensure that all department heads maintain budgeted productivity levels and PAH standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
Maintain direct contact with and monitor the development of management trainees
Ensure that training-in-service standards are taking place in each department
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Forecast the hotels' monthly financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast
Prepare and conduct all management interviews and follow hiring procedures according to PAH Management SOPs
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended
Motivate, coach, counsel and discipline all management personnel according to PAH Management's SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
Ensure that all employees receive fair and equitable treatment according to PAH Management's SOP's
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
Be in the public areas during peak times, greeting guests and helping as needed
Ensure procedures for handling of the hotel safes specifically with regard to security and monthly safe audits are followed and occur
Complete required corporate training modules and become certified to train those as required
Ensure that all scheduled meetings take place on the property
Requirements:
At least 6 years progressive experience in a hotel or a related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
Long hours sometimes required
Must have valid driver's license for the applicable state