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PM Hotel Group Logo PM Hotel Group · Hospitality and Tourism

Dual Branded Reservation and Revenue Manager

United States, Ewa Beach · Job Posted February 13, 2026
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Job Description

High-impact position with visibility and partnership across the commercial team; Opportunity to shape strategy, drive performance, and improve processes; A role for someone who enjoys both big-picture revenue strategy and hands-on execution

Job Responsibility

  • Analyze market trends, demand patterns, and competitor pricing to make data-driven decisions
  • Prepare daily, weekly, and monthly forecast reports and pacing updates
  • Manage rate structures, restrictions, and availability across PMS, CRS, and channel systems
  • Monitor distribution costs and optimize channel mix to improve net revenue
  • Participate in revenue meetings and provide strategic recommendations to leadership
  • Monitor booking pace and reservation trends
  • identify opportunities to improve performance and processes
  • Ensure accurate loading and maintenance of rates, packages, and promotions in PMS/CRS
  • Audit reservations regularly to ensure compliance with brand standards and policies
  • Create, modify, and cancel reservations accurately in the reservation system
  • Handle incoming calls, emails, payments, and online inquiries related to reservations
  • Track call conversion and implement improvements to increase booking success
  • Maintain strong knowledge of hotel offerings, amenities, and local market demand
  • Coordinate with Front Office on arrival patterns, overbooking controls, and inventory management
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in Hospitality, Business, or related field (or equivalent experience)
  • 2–4 years of hotel reservations, revenue, or front office experience
  • High attention to detail with strong organizational and time-management skills
  • Strong communication skills and a guest-service mindset

Nice to have

  • Hyatt experience and familiarity with Hyatt systems/standards
  • Working knowledge of revenue management principles and distribution channels
  • Advanced Excel skills and comfort with reporting tools
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