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High-impact position with visibility and partnership across the commercial team; Opportunity to shape strategy, drive performance, and improve processes; A role for someone who enjoys both big-picture revenue strategy and hands-on execution
Job Responsibility:
Analyze market trends, demand patterns, and competitor pricing to make data-driven decisions
Prepare daily, weekly, and monthly forecast reports and pacing updates
Manage rate structures, restrictions, and availability across PMS, CRS, and channel systems
Monitor distribution costs and optimize channel mix to improve net revenue
Participate in revenue meetings and provide strategic recommendations to leadership
Monitor booking pace and reservation trends
identify opportunities to improve performance and processes
Ensure accurate loading and maintenance of rates, packages, and promotions in PMS/CRS
Audit reservations regularly to ensure compliance with brand standards and policies
Create, modify, and cancel reservations accurately in the reservation system
Handle incoming calls, emails, payments, and online inquiries related to reservations
Track call conversion and implement improvements to increase booking success
Maintain strong knowledge of hotel offerings, amenities, and local market demand
Coordinate with Front Office on arrival patterns, overbooking controls, and inventory management
Perform other duties as assigned
Requirements:
Bachelor’s degree in Hospitality, Business, or related field (or equivalent experience)
2–4 years of hotel reservations, revenue, or front office experience
High attention to detail with strong organizational and time-management skills
Strong communication skills and a guest-service mindset
Nice to have:
Hyatt experience and familiarity with Hyatt systems/standards
Working knowledge of revenue management principles and distribution channels
Advanced Excel skills and comfort with reporting tools