DTC Sales Representative Job at Coloplast (Minneapolis)

Job Description

The Direct to Consumer (DTC) Sales Representative plays a pivotal role in driving sales and enhancing customer engagement through both inbound and outbound calls. This position is responsible for providing exceptional service, driving new patient enrollment, and executing sales campaigns to promote products and services. This role involves educating potential and existing customers on product offerings, troubleshooting issues, and ensuring customer satisfaction while meeting individual sales targets. A high degree of professionalism, product knowledge, and empathy is required to effectively communicate with end users and clinicians regarding health care products and services.

Job Responsibility

Handle a high volume of inbound and outbound calls, servicing both new and existing customers
Engage in lead generation from referrals, online ads, and other marketing campaigns
follow up with product offerings
Provide clear, professional communication about product applications, medical procedures, and troubleshooting issues with end users, clinics and medical offices
Support patients in enrolling in Comfort Medical Services and assisting them in choosing the best products for their needs
Develop and maintain in-depth knowledge of product offerings, market dynamics, competitive landscape, and industry trends
Demonstrate effective sales techniques to drive conversions and meet set activity and sales goals
Collaborate with field and internal teams to strengthen customer relationships and meet sales objectives
Provide education on distribution, reimbursement, and insurance policies related to product offerings
Document all customer interactions thoroughly, ensuring high data quality and self-auditing of work
Maintain accurate and up-to-date customer records in CRM systems and documentation software (e.g., Brightree, Salesforce)
Provide reporting and feedback on campaign performance and customer feedback
Adhere to corporate and departmental policies, procedures, and ethical standards
Engage in ongoing training to improve product knowledge and sales strategies
Comfort Medical employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Other job duties as assigned

Requirements

High School diploma or equivalent
Proven track record of meeting sales targets and achieving performance metrics
Ability to effectively communicate complex product information to end users with clarity and empathy
Willingness to engage in telephone sales and marketing activities
Must demonstrate critical thinking, problem-solving skills, and an ability to handle challenging customer situations with professionalism
Ability to maintain composure under pressure and manage multiple priorities
Strong organizational skills and attention to detail in documenting all work and interactions

Nice to have

2–4 years of experience in a contact center or sales environment, preferably in healthcare or medical sales
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), with intermediate computer skills
Strong verbal and written communication skills
Knowledge of healthcare industry practices and regulations is highly desirable
Previous experience working with DME (Durable Medical Equipment) and systems like Brightree is a plus

What we offer

Comprehensive medical, dental, and vision insurance plans
Company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options
Opportunities for continuous learning and career advancement through training programs
Mentorship
Tuition reimbursement
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events
Supportive work environment
Team-building activities
Volunteer opportunities
Company-sponsored events

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DTC Sales Representative

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