CrawlJobs Logo

Dtc operations lead

meta.com Logo

Meta

Location Icon

Location:
United States , Sunnyvale

Category Icon
Category:
Logistics

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

115000.00 - 163000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The DTC Operations Lead owns day-to-day and strategic execution for direct-to-consumer fulfillment operations, ensuring orders are delivered on time, in full, and at target cost while maintaining high customer experience. This role drives cross-functional alignment across 3PL/warehouses, transportation carriers, planning, customer support, finance, and product/commerce teams, and is accountable for operational performance, continuous improvement, and scalable process design.

Job Responsibility:

  • Own Direct to Consumer operational performance across order lifecycle (order release → pick/pack/ship → last mile → returns), including service, cost, and quality outcomes
  • Set and manage key performance indicators & yearly objective and key results(e.g., OTIF, ship-on-time, cycle time, cancellation rate, damages, returns processing time, cost per order) and lead business reviews with internal and external partners
  • Lead issue resolution and escalation management for customer-impacting events (backlogs, carrier disruptions, inventory/slotting constraints, system outages), including root-cause analysis and corrective actions
  • Drive continuous improvement using Lean/Six Sigma-style approaches: standard work, SOPs, capacity planning inputs, labor productivity programs, and defect reduction
  • Operate as the cross-functional “hub” between Logistics/Fulfillment Ops and upstream/downstream partners (Demand/Planning, Inventory, CX, Finance, Legal/Compliance, Product/Engineering)
  • Partner with Product/Tech to define operational requirements, support launches, improve tooling (WMS/TMS/OMS workflows), and scale automation/reporting
  • Own peak/launch readiness planning: forecasting assumptions, capacity/risk plans, playbooks, and post-mortems
  • Manage vendor/3PL performance: scorecards, QBRs, contract/SOW operational adherence, and process audits
  • Ensure compliance and controls: safety, security, export/import or hazmat (as applicable), data integrity, and customer privacy considerations in operational processes
  • Operates with high autonomy across a complex network (multiple nodes/partners) and ambiguous problem spaces
  • Drives multi-quarter roadmaps that improve customer experience and reduce cost-to-serve
  • Influences Executive stakeholders through data-backed narratives and operational credibility, recognized as a go-to subject matter expert for DTC fulfillment operations

Requirements:

  • 8+ years or equivalent in logistics, fulfillment, supply chain, operations, or eCommerce/DTC operations with measurable impact
  • Demonstrated success to lead cross-functional programs without direct authority (influence, negotiation, stakeholder management)
  • Experience of working on issues that may not be clearly defined and require strategy, direction, analysis of situations and conceptual thinking
  • Experience running 3PL/vendor operations including scorecards, SOPs, process control, and performance improvement
  • Proven track record improving service, cost, and quality simultaneously in a high-volume environment
  • Demonstrated experience of crafting clear and concise emails, reports and documents to present in WBR/QBR and executive forums
  • Past experience in KPI design, root-cause analysis, and operational reporting leveraging Excel or Google Sheets
  • business or finance or supply change management degree
  • Bachelor’s degree (or equivalent) in any field. Degrees in STEM subjects (such as Engineering, Information Systems, Analytics, Mathematics, Physics, or Applied Sciences) are ideal but not required. Equivalent years of relevant work experience may be considered in place of a degree

Nice to have:

  • Experience with OMS/WMS/TMS integrations, operational requirements definition, and tech-enabled process redesign
  • Familiarity with returns/refurbishment, reverse logistics, and customer experience drivers
  • Lean/Six Sigma certification or equivalent continuous-improvement background
  • Experience supporting new product launches and peak planning in a fast-growth environment
  • Working knowledge of SQL/BI tools
What we offer:
  • bonus
  • equity
  • benefits

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Icon
Meta - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Dtc operations lead

Sr. Manager – Amazon & E-commerce Sales

The Sr. Manager, Amazon and E-Commerce Sales will own the end-to-end performance...
Location
Location
United States , New York
Salary
Salary:
170000.00 USD / Year
1440foods.com Logo
1440 Foods Manufacturing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business or a related field required
  • 5-7 years of directly relevant digital commerce experience with ownership of Amazon sales and operations
  • Hands-on experience managing Amazon 1P experience preferred
  • Demonstrated ownership of commercial performance, including P&L management, forecasting, and decision making
  • Proven ability to analyze trends and performance data and translate insights into actionable growth strategies
  • Ability to operate effectively in a fast-paced environment while managing multiple priorities and deadlines
  • Strong relationship management skills with experience partnering cross-functionally and externally to deliver business results
  • Strong analytical and financial acumen with advanced Excel proficiency
Job Responsibility
Job Responsibility
  • Develop and execute brand, category, and customer growth strategies across Amazon, DTC, and all Pure Play E-Commerce accounts
  • Own topline sales performance and profitability across managed accounts, including P&L management, forecasting, and trade investment
  • Utilize data to develop and maintain reporting that identifies trends, risks, and opportunities and communicates insights clearly to the organization
  • Manage E-Commerce assortment and merchandising strategies to drive sales growth, margin improvement, and customer relevance
  • Oversee merchandising, pricing, promotional execution, and operational performance across Amazon One P, DTC, and Pure Play platforms
  • Partner with agency teams on retail media execution and promotional strategy to drive traffic, conversion, sell-through, market share growth, and brand awareness
  • Uncover and execute new Amazon initiatives that improve the customer experience and drive incremental business growth
  • Manage daily business operations in partnership with customers and internal teams, including item and UPC setup, catalog maintenance, ticketing, promotional events, logistics coordination, and inventory management
  • Support day-to-day DTC operations, including performance reporting, forecasting inputs, promotional readiness, and site execution
  • Lead innovation launches across Amazon, DTC, and Pure Play platforms, ensuring cross-functional alignment and on-time execution
What we offer
What we offer
  • Opportunity to lead a critical function in a growing mid-size CPG company
  • Collaborative and entrepreneurial work culture
  • Competitive compensation and benefits package
  • Career development and growth opportunities
  • Fulltime
Read More
Arrow Right

Vp, Digital Commerce & Growth

Arcaea is an early-growth, multi-brand beauty company rethinking how ingredients...
Location
Location
United States
Salary
Salary:
200000.00 - 230000.00 USD / Year
arcaea.com Logo
Arcaea
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience building and scaling digital commerce businesses with direct ownership of revenue, P&L, and outcomes
  • Proven track record driving significant growth – whether scaling from early stages, turning around underperforming digital ecosystems, or building new foundations from scratch
  • Deep, hands-on understanding of DTC economics, including conversion, retention, LTV, and unit economics
  • Execution-level experience across performance marketing, CRM, subscription, and lifecycle marketing
  • Ability to design and implement cost-efficient, scalable digital systems and operating processes
  • Strategic thinker who can architect for scale while operating lean, prioritizing effectively, and sequencing investments in resource-constrained environments
  • Proven people leader with experience building, developing, and leading high-performing teams
  • Strong cross-functional partner to brand, creative, product, and operations teams
  • Clear, concise communicator who can translate complexity into action
  • Experience in beauty, wellness, or consumer brands preferred
Job Responsibility
Job Responsibility
  • Own DTC revenue, margin, and digital P&L across all Arcaea brands
  • Lead forecasting, budgeting, and performance tracking across acquisition, retention, and conversion
  • Identify and unlock new growth opportunities across channels, lifecycle stages, and platforms
  • Set the long-term digital commerce strategy across the brand ecosystem
  • Build scalable systems, processes, and operating models that support both existing and future brands
  • Balance near-term scrappiness with thoughtful long-term infrastructure and platform decisions
  • Establish a unified analytics framework, dashboards, and core KPIs across brands
  • Translate performance data into clear insights and action, partnering with leadership to guide strategic decisions
  • Own CRM and lifecycle strategy including email, SMS, loyalty, and subscription
  • Scale high-performing subscription and retention programs to increase LTV
  • Fulltime
Read More
Arrow Right

Chief Revenue Officer

We are looking for an experienced Chief Revenue Officer to lead and execute comp...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, or related field
  • MBA preferred
  • 10+ years of experience in revenue leadership, sales, or commercial strategy, ideally with multi-channel responsibility
  • Proven track record driving high-margin DTC growth and managing wholesale or B2B channels
  • Experience leading cross-functional teams and optimizing operational efficiency
  • Strong analytical skills, with ability to translate performance metrics into actionable strategy
  • Excellent leadership, communication, and mentoring abilities
Job Responsibility
Job Responsibility
  • Set and deliver commercial strategy for all revenue channels: DTC, wholesale, brand protection, and customer service
  • Lead all consumer/customer/competitor understanding activities
  • Oversee e-commerce marketing, brand positioning, and go-to-market execution
  • Drive profitable growth, with a focus on capturing high-margin DTC revenue
  • Manage wholesale as a volume channel, ensuring stability and efficiency without over-investment
  • Develop pricing strategy across all channels
  • Partner with Brand Protection to safeguard margins, prevent counterfeiting, and protect product authenticity
  • Lead and mentor the Revenue Department, establishing KPIs, accountability, and performance metrics
  • Ensure each function is optimized for impact and cost-efficiency
  • Monitor, analyze, and report on sales, margin, ROI, and revenue trends to executive leadership
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Ecommerce Director

The eCommerce Director will lead the development of enterprise-wide ecommerce st...
Location
Location
United States , El Segundo
Salary
Salary:
221100.00 - 386925.00 USD / Year
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of eCommerce leadership experience in prestige beauty, luxury, premium lifestyle, or comparable consumer categories
  • Strong experience on Amazon is a must, with a track record of success in key account management, content, retail media, and marketplace operations
  • Expertise in DTC, including onsite optimization, CRO, CRM/lifecycle marketing, and conversion-driving merchandising
  • Experience working with premium retail.com partners, understanding digital merchandising and retail media expectations
  • Proven ability to operate in a multi-brand, global environments
  • Strong communication, storytelling, and influence skills with the ability to guide and elevate teams without direct authority
  • Highly data-literate with experience using eCommerce analytics and retail media platforms
  • Demonstrated ability to build capabilities, establish standards, and develop talent
  • Thrive in a fast-paced, collaborative environment focused on growth, innovation, and performance
Job Responsibility
Job Responsibility
  • Define the overarching eCommerce strategy across DTC, Amazon, marketplaces and retail partners
  • Ensure each brand has a clearly defined role for ecommerce channels and KPIs (especially Amazon and DTC) in context of their broader brand and channel strategy
  • Build frameworks for category growth, assortment planning, and channel specific demand levers
  • Develop annual eCommerce guidance aligned with brand flywheels and activation plans
  • Identify global eCommerce opportunities, trends, and emerging platforms for long-term growth
  • Partner with brands’ ecommerce & commercial leads to drive vendor negotiations, joint business plans, and brand protection strategies
  • Partner with brand teams to deliver ongoing improvement on the key Amazon metrics, improving brands’ visibility, traffic, conversion, and ranking
  • Build best practices for Amazon inclusive of PDP content, SEO, paid search, retail media, ratings and reviews, and operational excellence
  • Establish standards for DTC performance aligned with the channel strategy and role, including key metrics like new user acquisition vs retention, UX/UI, conversion rate optimization, AOV, LTV, effectiveness of lifecycle marketing, and personalization
  • Partner with brand teams to deliver ongoing improvement on the key metrics based on the agreed-to channel strategy and role
What we offer
What we offer
  • Bonus eligible
  • Long-Term Incentive (LTI) eligible
  • Eligible to participate in our benefits plan
  • Health insurance (including prescription drug, dental, and vision coverage)
  • Retirement savings benefits
  • Life insurance and disability benefits
  • Parental leave
  • Sick leave
  • Paid vacation and holidays
  • Access to numerous voluntary benefits
  • Fulltime
Read More
Arrow Right

Productivity Specialist

This is a full-time secondment role for a duration of 12 months. In this positio...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Interest in understanding direct-to-consumer business
  • 2–5 years of experience in a data analyst or similar role, preferably in a business, marketing, or operations environment
  • Experience leading an Analytics project
  • Proficiency in SQL for data extraction and manipulation
  • Hands-on experience with data visualization tools such as Tableau or Power BI
  • Proven ability to turn complex data into clear, actionable recommendations for non-technical audiences
Job Responsibility
Job Responsibility
  • Understand customer segments and the nurture journey across Direct-to-Consumer (DTC) business channels
  • Proactively collect, clean, and analyse operational, financial, and customer data to uncover opportunities for improvement
  • Identify trends, root causes, and actionable patterns that directly inform business priorities
  • Ensure every analysis concludes with specific, practical recommendations for action
  • Facilitate discovery workshops in collaboration with internal stakeholders and external consultants to identify, define, and align on key dashboard metrics that drive customer acquisition, conversion, retention, and other actionable business insights
  • Serve as a trusted advisor, ensuring that all key decisions are grounded in robust analysis and clear recommendations
  • Analyse site engagement and conversion performance metrics (e.g., traffic sources, bounce rates, funnel drop-offs) and support experimentation initiatives such as A/B testing and checkout optimisation to drive continuous conversion improvement
  • Partner with stakeholders to ensure insights are translated into implemented actions and measurable results
  • Provide scenario modelling and forecasting that directly supports operational and strategic decisions
  • Recommend and help execute process improvements, resource allocation, and workflow changes based on data evidence
  • Fulltime
Read More
Arrow Right

SAP Ariba Procurement Operations Lead

Following the successful implementation of a new SAP Ariba Procure-to-Pay (P2P) ...
Location
Location
Canada , North Vancouver
Salary
Salary:
45.00 - 47.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
April 19, 2026
Flip Icon
Requirements
Requirements
  • 3 to 5 years of experience in procurement operations, systems management, or post-implementation project leadership
  • Proven success in managing or optimizing enterprise system performance, with a strong preference for candidates who have supported SAP Ariba or similar P2P platforms
  • Clear, confident communicator with experience engaging multiple stakeholder groups
  • Strong problem-solving abilities and a solutions-oriented mindset
  • Able to balance autonomous work with strong collaboration
  • Deep understanding of Procure-to-Pay workflows and procurement processes
  • Expertise in retail or DTC environments, with an understanding of the unique agility and scalability required in the premium apparel sector
  • Ariba Experience in Procurement (or relevant P2P systems Coupa, Jagger, Zycus, Ivalua, GEP)
Job Responsibility
Job Responsibility
  • Optimizing Post-Implementation Performance: Oversee the stabilized SAP Ariba P2P platform to ensure all post-rollout milestones and operational deliverables continue to meet business standards
  • Strategic Cross-Functional Liaison: Act as the primary bridge between procurement, finance, and operations, translating existing system capabilities into enhanced financial outcomes and streamlined workflows
  • Sustaining Change Management: Lead ongoing engagement efforts to deepen user adoption and ensure the platform remains integrated into the daily culture across all departments
  • Advanced Training & Support: Facilitate continuous system training and provide expert hands-on support to maintain high levels of user proficiency and confidence
  • Process Refinement & Best Practices: Provide strategic input into the evolution of procurement workflows, defining and refining process best practices to ensure long-term scalability
  • Risk Mitigation & System Auditing: Proactively identify operational obstacles or system gaps, working to mitigate risks and improve P2P efficiency
  • Stakeholder Communication: Manage ongoing communication efforts to keep leadership and end-users informed of system updates, performance metrics, and strategic alignments.
What we offer
What we offer
  • North Vancouver work location
  • Hybrid work environment (1-2 days in office per week)
  • Immediate start date
  • Fulltime
Read More
Arrow Right

Director/Head of Operations

About the Company: Panda Drum – is a fast-scaling Ecommerce DTC brand built arou...
Location
Location
Salary
Salary:
10000.00 - 15000.00 USD / Month
remotivatejobs.com Logo
RemotivateJobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–10+ years in operations, logistics, or supply chain, specifically in DTC/e-commerce brands in the $10M–$50M revenue range
  • Proven track record of building scalable systems (dashboards, SOPs, reporting) – not just maintaining corporate processes
  • Hands-on experience managing international supply chains (China, US, EU), 3PLs, and vendors
  • Strong financial acumen: margins, landed costs, forecasting, and cost optimization
  • Builder mindset: you roll up your sleeves, fix what’s broken, then scale it
  • Comfort with chaos and urgency – making fast decisions, firefighting, and then creating structure
  • Experience leading lean teams (3–15 people) in start-up or scale-up environments
  • Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting dashboards (Google Sheets/Looker Studio/ERP)
  • Excellent communication with internal teams and external partners across geographies
  • Flexibility to travel internationally (China, US, EU) a few times per year
Job Responsibility
Job Responsibility
  • Oversee and optimize supply chain, fulfillment, vendor relationships, and customer support operations
  • Implement scalable systems, dashboards, and SOPs for real-time visibility, efficiency, and growth
  • Manage cost efficiency across gross margins, landed costs, fulfillment expenses, and vendor terms
  • Lead key growth initiatives: Amazon expansion, wholesale channel roll-out, subscription app scaling, and licensing partnerships
  • Build, mentor, and manage a lean, high-performing team (3–5 initially, scaling to 10–15) across Operations, Product, and Sales support
  • Act as the CEO’s second-in-command, ensuring the business runs smoothly and operational fires are minimized
  • Drive performance tracking and reporting through data-driven metrics and dashboards (Google Sheets, Looker Studio, ERP)
  • Collaborate closely with marketing, product, and leadership teams to align operational execution with strategic growth goals
  • Ensure high levels of communication and accountability with vendors, 3PLs, and international partners (China, US, EU)
  • Maintain flexibility and urgency in responding to critical operational issues, including outside regular hours when necessary
What we offer
What we offer
  • Transition from Head of Operations to COO within 12–18 months
  • Long-term potential for equity/ownership stake based on results
  • Direct exposure to global growth projects: licensing (Disney, Warner Bros.), subscription apps, wholesale expansion
  • Unlimited book/course budget for professional development
  • Paid international travel (China, US, EU)
  • Work alongside top-tier e-commerce consultants and operators from $100M+ brands
  • Flexible, remote-first work culture with focus on results over hours
  • Fulltime
Read More
Arrow Right

Ecommerce Business Planning Team Lead

This role exists to bring structure, discipline, and strategic clarity to a glob...
Location
Location
United States
Salary
Salary:
130000.00 - 200000.00 USD / Year
80twenty.com Logo
80Twenty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in eCommerce, business planning, or commercial strategy, with demonstrated ownership of planning cycles and performance management
  • Strong hands-on experience with Amazon (1P preferred) and DTC business models, including platform economics and channel dynamics
  • Proven experience owning or managing a P&L, including topline, margin, and investment planning
  • Experience supporting or leading international eCommerce expansion, with familiarity across multiple markets and marketplace ecosystems
  • Strong analytical and financial acumen, with the ability to translate data into actionable business insights and executive-ready narratives
  • Demonstrated ability to lead cross-functional alignment across Marketing, Supply Chain, Finance, and Operations in a matrixed environment
Job Responsibility
Job Responsibility
  • Lead annual and quarterly business planning for global eCommerce, including budget, targets, and forecasts across DTC platforms and Amazon US and international marketplaces
  • Own topline, margin, and investment planning across all channels, ensuring alignment between commercial objectives and financial commitments
  • Drive global eCommerce P&L tracking and performance reviews, identifying risks and opportunities across regions, channels, and marketplaces in real time
  • Coordinate global expansion of Amazon marketplaces beyond the US, supporting market entry planning across assortment, pricing, cost structure, advertising, and compliance
  • Act as the central coordination point between HQ teams and regional and internal stakeholders, ensuring global consistency while enabling local market execution
  • Partner cross-functionally with Finance, Marketing, Supply Chain, Operations, and IT to drive data-based decisions and maintain planning integrity
  • Lead regular business reviews and prepare executive-level updates with clear performance narratives and forward-looking recommendations
  • Establish scalable planning, reporting, and governance processes that improve visibility and accountability across the global eCommerce organization
  • Serve as a strategic decision-making partner for leadership on global eCommerce initiatives, translating complexity into clear priorities and actions
What we offer
What we offer
  • Premium medical insurance coverage
  • 401(k) savings plan
  • Paid time off based on seniority
  • Paid holidays
  • Annual bonus plan
  • Onsite fitness center with racquetball court and yoga room
  • Complimentary gourmet breakfast, lunch, and dinner
  • Summer Fridays
  • Relocation support for new hires
  • Visa sponsorship — H-1B, O-1, and Green Card (100% company-paid)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy