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As an DT Site Lead at Carrier, you are part of the IT Operations Center of Excellence (CoE) for factories, which leads, manages, and executes all transformation projects and productivity initiatives. You play a key role in digital transformations, which will include continuous improvements, deployments of the Digital Factory CoE, and industry-specific transformations aligned with Industry 4.0. To achieve this, you collaborate with plant and corporate leadership as well as other IT CoEs to identify plant priorities, plan, and deliver technology projects or initiatives for the local site in accordance with the Digital Factory Operations strategy and the overall digital transformation roadmap.
Job Responsibility:
Manage the day-to-day DT operational responsibilities (sustaining) to ensure the factory operations
Oversee application support aligned with factory operations
Monitor third-party vendors SLAs to ensure systems & infrastructure reliability and escalate performance gaps
Monitor continuous improvement
Monitor Annual Physical Inventories DT Support activities
Partner with the factory manager and leadership team to develop a digital strategy for the site supporting productivity, delivery, quality, and safety objectives
Engage with Lean teams to drive continuous improvement in the factory
Gain knowledge of Carrier global solutions & identify opportunities for these solutions
Have knowledge of Industry innovated solutions
Build / Support business cases to secure funding & have clarity regarding value opportunity
Validate alignment with site objectives and global DT priorities
Build a business case including benefits, costs, and resource requirements
Review with the governance board and global DT team for approval
Integrate the approved project into the site digital roadmap
Coordinate and execute the site’s digital macro plan and project portfolio
Ensure timely delivery and measurable impact
Monitor programs / projects financials
Maintain application portfolio with LeanIX tool
Assess system lifecycle and plan upgrades or replacements in alignment with global DT strategy
Verify that new technologies meet cybersecurity, architecture, and integration standards
Consult global DT/IT teams for approval before deployment
Ensure annual BIA
Ensure / monitor annual DRP testing for critical applications
Maintain documentation for audits (internal and external) and compliance checks
Requirements gathering, installation, purchasing, preventive maintenance, and disposal of shopfloor and office equipment (PCs, printers, scanners, network devices)
Act as main point of contact for IT Severity 1 incidents providing local coordination and execution to ensure business continuity
Escalating a P1 Incident
Classify impact (local vs. global) and urgency
Engage IT site support
if unresolved, escalate to corporate IT or global DT operations
Document incident details, impact, and work with MIM team for actions for future reference
Manage DT purchasing
Establish DT budget on annual basis
Monitor DT actuals & forecasts on monthly basis
Report on monthly basis results and progress to site leadership and DT Leads
Drive adoption, training, and cultural change to embed digital practices across the plant
Develop and empower SME’s for critical site applications
Requirements:
Bachelor's degree in Computer Science, or consideration of an equivalent combination of education and experience
Fluent spoken and written in French and English is mandatory
Previous experience managing IT team that encompass application, infrastructure and compliance area
Real experience of matrix organization
Real experience of working with global partners
Project management skills with tools like Asana and Passport methodology
Management of projects/requests portfolio with tools like JIRA
Knowledge of industry solutions (SAP/JDE ERP, MES, supplier portal, configuration, industrial connectivity & integration, IA)
Financials knowledge and skills (opex, capex, budget, forecasts)
Understanding of Scrum, Lean or Agile methodologies
Understanding of IT Service Management and ITIL standards with tools like ServiceNow
Strong leadership, communication, negotiation, and conflict management skills
Strong analytical skills: ability to perform complex system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution
Ability to communicate highly technical information in an understandable manner to non-technical audiences through writing and presentations
Experience dealing with competing priorities and juggling multiple projects in a fast-paced, ever-changing environment while meeting project objectives in a timely manner using standard project management methodologies (agility)
Highly self-motivated, driven work ethic, keen attention to detail, and customer service orientation
Must be able to influence people and motivate individuals to meet organizational objectives