Dropship Specialist

Chewy is hiring Specialists for our Dropship Operations team. Responsibilities include managing vendor ticket resolution, customer service ticket resolution, vendor fulfillment center management, and new vendor setup. The Dropship Specialist will often be the first point of contact for vendors; it is critical to deliver high quality, thoughtful service to our vendors. This person will directly develop our vendor partners’ and customers’ experience, which in turn builds the Chewy brand. A successful candidate will complete and deliver priorities in an organized fashion and according to service level agreements (SLAs). They will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through challenging situations. The ideal candidate will have strong verbal & written communication skills, attention to detail, be adaptable and apply learnings quickly, and be able to work well with internal and external partners. In this role, you will need to be flexible, passionate about finding solutions, and have a Customers First approach.