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NATIONAL OnDemand, Inc Logo NATIONAL OnDemand, Inc · Customer Service

Drop Bury Coordinator

United States Employment contract · Job Posted April 23, 2026
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Job Description

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

Job Responsibility

  • Checking billing systems, daily reports for new drop bury orders
  • Enter drop buries into 3rd party locate system
  • Assign cleared located drop bury orders to appropriate crews
  • Drive completion of drop buries to stay within SLA
  • Monitor emails for customer issues and concerns
  • Work closely with all field office locations
  • Monitor Penguin to keep job statuses up to date
  • Ensure efficient and effective routing of cleared pending drop buries to the appropriate crews
  • Continuously monitor and adjust work assignments to ensure SLA’s are met
  • Maintain accurate information notes within the necessary systems
  • Interact with field leadership to ensure all work is completed on time
  • Use billing system, Microsoft Office applications and other computer programs
  • Respond to internal and external requests for help in a timely and professional manner

Requirements

  • Ability to analyze and interpret data
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to handle multiple projects and tasks
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer
  • Proficient in using Microsoft Office software applications (including MS Word, Excel, etc.)
  • Ability to work independently
  • Ability to work with others to resolve problems, handle requests or situations
  • Ability to use scheduling and workforce management software (e.g. Workforce Express, Work Assure, Connect, CSG and Connect)
  • Knowledge of cable television products and services
  • Flexibility with work schedule required (weekends)
  • High School Diploma or recognized equivalent required
  • Dispatch experience preferred
  • Construction Coordinator experience preferred

Nice to have

  • Dispatch experience
  • Construction Coordinator experience

What we offer

  • Paid time off (PTO)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short- and long-term disability
  • Life insurance
  • Employee Assistance Program (EAP)
  • 401(k)
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