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Drone & 3d Data Support Associate

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Location:
Brazil

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Product Support Associate, you’ll become an expert in cutting-edge technology...our drone flight and 3D data platform! We are serious about providing a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues and help improve our products!

Job Responsibility:

  • Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data
  • Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk
  • Look for ways to improve processes and tools to help us scale our global support team
  • Continue growing and refining our knowledge base by contributing to both internal and external documentation
  • Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships
  • Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements

Requirements:

  • Fluency in English and Portuguese (written and spoken), with the ability to clearly explain technical concepts in a simple, user-friendly way
  • A bachelor’s degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field, with a strong interest in geospatial technologies
  • Strong problem-solving and troubleshooting skills, with the ability to recognize patterns that may indicate deeper technical issues
  • Excellent time management and prioritization skills, allowing you to manage multiple tasks effectively in a fast-paced environment
  • A customer-first mindset with deep empathy and a genuine desire to help others, even in challenging situations
  • Clear and effective written and verbal communication skills, including the ability to document processes and share knowledge with internal teams
  • Curiosity and a continuous learning mindset, with a strong desire to expand technical knowledge and skill sets
What we offer:
  • Remote working arrangement
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Training opportunities provided by Crescendo and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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