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The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks.
Job Responsibility:
Maintain set routes and schedules as directed by their supervisor to meet customer expectations
Loading and unloading of vehicles
Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
Obey all applicable traffic laws and drive according to the weather/road conditions
Able to complete a manual and/or electronic log book, based on an assigned region
Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
Maintain a positive relationship with all clients through effective communication and interaction
Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs
Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment
Participate in annual physical inventory process
Perform quality control and equipment staging in warehouse as directed
Ensure all equipment is picked up and/or delivered on site
Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required
Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris
Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip
Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc
Identify mechanical maintenance needs as they occur
Report any vehicle damages or traffic violations to immediate supervisor in a timely manner
Requirements:
High School Diploma / GED
Valid Driver’s License minimum of 2 years driving experience
Clean driving record
Basic Computer Skills
Exceptional customer service skills
General knowledge of vehicle inspection and maintenance
General understanding of proper load securement
Proficient using GPS and other routing systems
Ability to drive or sit for long hours at a time
Good communication skills with internal and external customers
High degree of team work with customers, peers, and managers
Ability to use and understand automated routing software
General competencies skills in smartphone use
Serve as a brand advocate and ambassador in every interaction
Ability to maneuver vehicle in heavy city traffic conditions