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We’re looking for a Driver to be part of our success story. About the role: Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.
Job Responsibility:
Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays
Vehicle checks and the collection of excess payments
Explaining the repair and processes to the customer
Dealing with customers in a professional manner, ensuring high standards of customer service
Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments
To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven
Ensure all documentation is correct when transferring vehicles
Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment
Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service
Report any accidents, incidents to your Bodyshop Manager without delay
To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office
Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer
Confirm any damage or cleanliness issues with reception team
Notify customer and reception when a delay is imminent
Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage
To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment
To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card
Complete necessary office paperwork - fuel and drivers log
Requirements:
Full driving license with the correct classification to carryout duties
Logistics experience
Experience of vehicle appraisal
Exceptional communication and customer service skills
Interpersonal and communication skills should be excellent standard
Attention to detail
The right attitude to get the job done
Time management at each booking is essential
What we offer:
33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups