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Activate Group Limited Logo Activate Group Limited · Logistics

Driver/Valet

United Kingdom, Mildenhall · Job Posted February 14, 2026
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Job Description

We’re looking for a Driver to be part of our success story. About the role: Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.

Job Responsibility

  • Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays
  • Vehicle checks and the collection of excess payments
  • Explaining the repair and processes to the customer
  • Dealing with customers in a professional manner, ensuring high standards of customer service
  • Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments
  • To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven
  • Ensure all documentation is correct when transferring vehicles
  • Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment
  • Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service
  • Report any accidents, incidents to your Bodyshop Manager without delay
  • To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office
  • Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer
  • Confirm any damage or cleanliness issues with reception team
  • Notify customer and reception when a delay is imminent
  • Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage
  • To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment
  • To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card
  • Complete necessary office paperwork - fuel and drivers log

Requirements

  • Full driving license with the correct classification to carryout duties
  • Logistics experience
  • Experience of vehicle appraisal
  • Exceptional communication and customer service skills
  • Interpersonal and communication skills should be excellent standard
  • Attention to detail
  • The right attitude to get the job done
  • Time management at each booking is essential

What we offer

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody
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