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As our Driver Technician Trainee 7.5t, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to the nature of these roles, we require all applicants to be 18 or over by their start date. In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Job Responsibility:
Being an ambassador for the John Lewis brand with great customer service
Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team
Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers
Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations)
Keeping up to date with new products and technologies to perform your role at your best
Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment
Requirements:
UK B-Category manual driving licence with no more than 6 points
Previous experience in a customer-facing role
Have great verbal communication skills both over the phone and in person
Good understanding of technology and an interest in installation
Nice to have:
Prior experience in installation and customer delivery services
Previous role model or team leader experience
What we offer:
Leisure Learning - up to £200 towards certain tutored courses
Partner Discount - 25% off at John Lewis and 20% at Waitrose